Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
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There are a few things that you can do to ensure the process runs as smoothly as possible. Make sure all of the TVs that you want to be connected are in the house at the time of installation. Keep the area around your TV open so that the technician has room to work. If you're getting satellite, make sure the technician will have easy access to your balcony or roof where the dish will be mounted. Set aside enough time in your schedule for the technician to complete the entire process. Keep your phone on hand in the days and hours leading up to your appointment, so that the technician can call and confirm or alert you to any changes.
If you haven’t heard of Tablo, it is a clever little box. You plug it into your wall socket, connect your over-the-air TV antenna to the Tablo, and then download the sister app to your phone or tablet. The Tablo can connect to your house router via WiFi or by using the included Ethernet cable. I used the cable. Then the app brings up an easy-to-use TV guide on your phone. You can record shows and series as you would with any other DVR, and you can watch live TV through it. Its playback functions and interface are awesome -- much easier to traverse than the one I pay for with ATT -- and let me zip through commercials in seconds. In another part of my home, I have a smart TV with Roku built in. It has a Tablo app on it that allows me to watch my recordings or live TV on the big screen. And I also have a Chromecast on my other TV to do the same.
Major networks are typically available nationwide, but TV packages in Dallas may offer a different selection of smaller channels compared to even similar packages in the next town over. This means that weighing channel choices is just as important as considering cost when choosing the best cable company in Dallas, TX. Let's say that you want to invite friends over to watch the latest Patriots or Dallas Cowboys game—depending on your area, you may need a premier package with extra channels in order to get the coverage you're after. We provide information on channels, extra features, and prices for all the highest rated providers in Dallas, making it easy to find a provider that gives you what you need at a price that fits within your budget.
For example, if your TV isn’t working, you can designate whether it’s grainy, frozen, tiled, blue, or black. After a few more questions about your service, you’ll get a specific solution and clear way forward (even if that means scheduling professional help). It’s a small convenience, but we love the option to handle simple fixes ourselves, instead of having to parse through outdated forums or spend our lunch break on hold with a technician.
In my Google Chromecast Review, I stated Chromecast is the best option for pure cost-cutting. At $35.99 there isn’t much out there that will beat that price point. You will need an existing smartphone, tablet or laptop to use Google Chromecast. Chromecast allows you to stream content from apps on the device to your television. Installation is easy as all you do is plug it into your TV’s HDMI port and set it up on your Wi-Fi network.
If the shows available streaming services like Netflix and Hulu aren’t enough for you, consider PlayOn. It’s another streaming video service with more than 60 channels, including Disney, ESPN, Comedy Central, HGTV and many other popular channels. It works with Roku and most of the other streaming video players. PlayOn has frequent “lifetime license” sales where you can get a lifetime license for $39.99, and you can record anything for playback later — even streaming content. (Reviewed by Jody Mace)
The service that started the cable-replacement trend is still one of the best on the market. Sling TV starts off cheap ($20 per month), and while the cost can balloon quickly, depending on your add-ons, this probably won't happen. That's because Sling TV offers two basic packages of channels (Orange and Blue), then lets viewers pick and choose smaller add-ons, which usually cost $5 per month. From sports to comedy to kids' programming to foreign language channels, Sling TV has a little something for everyone. The service's DVR features are not bad, either.
We looked closely at the ratings and scores by Consumer Reports, the American Customer Satisfaction Index (ACSI), and J.D. Power. Each of these groups rate cable companies on customer satisfaction, with some breakout categories like performance, value, communications, billing, and technical support. Companies that score well with these consumer resources are more likely to resolve issues, clearly communicate changes in billing, and consistently provide reliable television service.
This evolved into today's many cable-only broadcasts of diverse programming, including cable-only produced television movies and miniseries. Cable specialty channels, starting with channels oriented to show movies and large sporting or performance events, diversified further, and "narrowcasting" became common. By the late 1980s, cable-only signals outnumbered broadcast signals on cable systems, some of which by this time had expanded beyond 35 channels. By the mid-1980s in Canada, cable operators were allowed by the regulators to enter into distribution contracts with cable networks on their own.
The first change is time. TV can suck you in and not let you go. It’s easy to justify killing 15 or 20 minutes when you have a few minutes of down time. But sometimes that 15 or 20 minutes can turn into an hour or two. We are now more intentional with what we watch and when we watch it. Channel surfing is a thing of the past. I find TV much more enjoyable when I plan my viewing time – that way I don’t feel guilty or feel like I could be doing something more productive.
In an effort to entice cord cutters and cord nevers, some cable television providers have begun offering Internet-only streaming services. Cablevision began to offer "Cord Cutter" packages that include a free digital antenna and access to its Optimum WiFi network, as well as the option to add HBO Now to the service, making it the first ever cable provider to do so. In 2015, Comcast and Time Warner Cable (TWC) began to trial television services delivered via their managed internet infrastructures; Comcast's "Stream" service offered access to broadcast networks, HBO, Xfinity StreamPix, and their respective TV Everywhere services. Outside of TVE apps, the service can only be accessed via Comcast home internet on supported devices. In October 2015, TWC began to trial a service under which subscribers are given a Roku 3 digital media player to access their service via the supplied TWC app, rather than a traditional set-top box. A TWC spokesperson emphasized that this offering would provide "the same TV and same packages delivered to the home today", but delivered over TWC-managed internet rather than a cable line. This service has since been transferred to the current Spectrum service after Time Warner Cable's merger with Charter, with an equivalent Apple TV app forthcoming.
Now here’s the golden nugget of it all: We live in a very hilly area of Southern California. Over-the-air reception is awful in most of our house -- especially where our TV sets are positioned. I’ve tried many of the latest, over-the-air antennae and they are all incapable of mastering our topography. Although we’re closer to San Diego, we mainly get Los Angeles stations -- when we get stations at all. But because I don’t need to plug the antenna directly into a TV by using Tablo -- remember, I plug it directly into the Tablo box, which by the way has its own internal amplifier that strengthens incoming signals -- I can move the antenna to anywhere I want. In my case, it’s at the back window of our home upstairs where it receives just about every LA station. Then Tablo transmits wirelessly to all of my devices. And unlike other over-the-air arrangements I’ve considered, I don’t need to buy a separate antenna for each TV. One will do for the house with Tablo.
We ran into a weird issue when we tried pausing a live stream. It let us pause our show (because when you gotta go, you gotta go), but when we tried to resume and pushed play, the app skipped us ahead to the live stream. We ran into this problem only with live streams and not with on-demand shows and movies, We’re hoping this issue goes away when the cloud DVR feature launches, We’ll see. Right now it makes for a somewhat buggy experience.
Even your wireless router can affect video performance. Older routers may be slower or use only one frequency band, which can lead to interference from baby monitors, cordless phones, and even microwaves. Newer dual-band routers have two bands—2.4 GHz and 5 GHz—to provide you with a second option. If there are dead zones in your home where WiFi doesn’t reach, routers that create a mesh network could help.
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Other important factors include cloud DVR and the interface itself. Yes, most of the services above allow you to record and play back shows, just like a traditional cable or satellite DVR, but they often come with restrictions. Some services have a traditional, cable-box-like menu system, while some are more experimental (read: they have a steep learning curve).