With the online service, students get most new titles simultaneously with their premiere on the networks; the ability to create a “Watchlist” that keeps track of bookmarked content for later viewing; bonus content including interviews, recaps, and behind-the-scenes extras; and customizable views showing titles in slideshow, grid or list format. In addition, HBO GO® can be personalized through a “Series Pass®” capability which automatically alerts viewers to new episodes of favorite HBO programs when they arrive on the service.
If you aren’t close enough to the TV towers to use an indoor antenna you may need an outdoor solution. Furthermore, today’s digital TV signals require a TV with a digital tuner. If your TV was made before 2007, it may not have one. For solutions to these issues, check out my post How To Get Local Channels Without Cable. I also expand on this a bit in the TV Antenna section later in this guide.
It’s really not that big of a shock that a major TV provider has inconsistent customer service at best. We pitted DIRECTV and DISH against each other in the customer service department, and DISH falls short on the American Customer Satisfaction Index (ACSI1). From our experience, you can expect longer hold times with DISH’s customer service department.
—Facebook is removing more Pages and Groups to crackdown on duplicating banned content. The social network said it will begin shutting down pages affiliated with people who violated the company’s community standards in the past. As part of the crackdown, Facebook will be taking down some seemingly innocent Pages and Groups to prevent their delinquent Page owners from continuing forbidden activity. Additionally, Facebook said may may instant messaging inter-operable between the Facebook, Instagram and WhatsApp services that are all owned by the company.
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Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
Other important factors include cloud DVR and the interface itself. Yes, most of the services above allow you to record and play back shows, just like a traditional cable or satellite DVR, but they often come with restrictions. Some services have a traditional, cable-box-like menu system, while some are more experimental (read: they have a steep learning curve).