Customer service is fairly average, with a rating of 60 out of 100 from the ACSI and 59 out of 100 from Consumer Reports. This can be attributed to the fact that you’ll likely have to call to get any information and access to more plan options. Those plans might include a Frontier Prime plan, that has 60% of the most popular channels. It only skips out on HBO, Nick at Nite, and other premium networks.
Sling TV is the streaming service that also offers live TV over the internet. It’s essentially cable TV without the contract or the massive bill. Currently, if you sign up for Sling TV you get a Free Roku. They also offer a free 7-day trial membership to try out their service. The service works on every major OTT streaming device and recently began offering a cloud DVR. Sling TV also streams NBC live online along with Fox and ABC in select markets.
◊ To qualify for the contract buyout program, a customer must order and install a qualifying Triple Play or limited Double Play promotion; offers not available in all areas. Offer available to qualifying customers only who have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. For contract buyout qualifications, go to Spectrum.com/buyout.
DISH TV has one of the highest customer satisfaction ratings of any TV provider. It scored a perfect 5/5 Power Circle Rating from J.D. Power and this year stole the top spot from DIRECTV. DISH TV also ranks in the top three for customer satisfaction on the 2018 ACSI Telecommunications Report. Customers like DISH TV for its nationwide availability, two-year price guarantee and good channel variety.
Most cord cutters seem to focus on TV as cord cutting and not home Internet. Yet there is a growing trend toward not only cutting the cable TV bill but also the cable Internet bill. Almost every day someone asks how to lower their Internet bill or if they can use their cellphone for home Internet. The good news is there is a growing push to help you cut the cord on home Internet.
While Netflix ($8-12 per month), Hulu ($8-12 per month) and Amazon Prime ($119 per year) are the most recognizable streaming services, they are not the only ones available. In fact, traditional streaming services — wherein you pay a monthly fee to consume as much content as you like on-demand — are only a small part of the market. Depending on how much you're willing to spend (from nothing up to hundreds of dollars per year), you can get just about anything you used to enjoy on cable.
TV providers advertise low prices to entice new customers. These promotional rates will usually increase at the end of your initial contract and jump to the regular monthly price. However, some providers will increase rates in the middle of your contract. Most companies have rate information on their websites, but you should also confirm any rate increases with a sales representative.
Digital antennas are awesome. You can get an inexpensive digital antenna at any electronics store for less than $40. Here is the cool thing about digital TV – you get a perfect signal, or you get nothing. You don’t have to deal with the fuzzy picture and static sounds of yesterday’s rabbit ears. The best part is that many TV stations now broadcast in HD. So you can get HD quality television over the air – which believe it or not, is often better quality than what you would get through a cable TV connection because of signal degradation and compression.
If you are going to bookmark one page on cord cutting, it should be this one. Grounded Reason has over 300 pages on cutting the cord and getting rid of pay TV. The links in the cord-cutting guide below are either the most important articles on cutting the cord, or articles that answer questions I’m often asked. This page is your one-stop shop for cutting the cord.