Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
The only major broadcast channel to offer a live channel a la carte, this service offer live local TV from just one channel -- CBS, duh -- in some cities, in addition to video-on-demand and exclusive content such as Star Trek: Discovery. The on-demand stuff had ads, but you can get an ad-free option for $10 a month. (Editors' note: CNET is owned by CBS.)
Diagram of a modern hybrid fiber-coaxial cable television system. At the regional headend, the TV channels are sent multiplexed on a light beam which travels through optical fiber trunklines, which fan out from distribution hubs to optical nodes in local communities. Here the light signal from the fiber is translated to a radio frequency electrical signal, which is distributed through coaxial cable to individual subscriber homes.
Prime Video enables you to watch an extensive library of both movies and TV shows for just $8.99 per month, after a 30-day free trial. You can also subscribe to more than 100 premium channels, including HBO, Showtime and Starz, as well as dozens of regular TV channels. However, unlike regular cable TV, you only have to pay for the channels that you actually watch.
It’s also quite possible to cut the cord and still have plenty of screen time. The alternatives to the $100 a month cable bill include dozens of services that provide some programming at a fraction of the cost. A list and comparison is beyond the scope of this blog, but the links above can get you started. I do use Amazon Prime, which gives me access to thousands of shows, movies, and more music than you could hear in a lifetime.
In North America, Australia and Europe, many cable operators have already introduced cable telephone service, which operates just like existing fixed line operators. This service involves installing a special telephone interface at the customer's premises that converts the analog signals from the customer's in-home wiring into a digital signal, which is then sent on the local loop (replacing the analog last mile, or plain old telephone service (POTS)) to the company's switching center, where it is connected to the public switched telephone network (PSTN). The biggest obstacle to cable telephone service is the need for nearly 100% reliable service for emergency calls. One of the standards available for digital cable telephony, PacketCable, seems to be the most promising and able to work with the Quality of Service (QOS) demands of traditional analog plain old telephone service (POTS) service. The biggest advantage to digital cable telephone service is similar to the advantage of digital cable, namely that data can be compressed, resulting in much less bandwidth used than a dedicated analog circuit-switched service. Other advantages include better voice quality and integration to a Voice over Internet Protocol (VoIP) network providing cheap or unlimited nationwide and international calling. In many cases, digital cable telephone service is separate from cable modem service being offered by many cable companies and does not rely on Internet Protocol (IP) traffic or the Internet.
The first thing you may want to consider is an HD antenna. This doesn't provide a way to watch streaming videos, but if you want to watch live TV, it's the cheapest and simplest solution. You may remember having rabbit ears on your hand-me-down TV as a kid — an HD antenna is basically the modern-day version of that. You hook the device into your TV, put it somewhere near a window and watch as the free channels roll in.
Includes: From the folks who brought you the Dish Network for satellite viewing, Sling has a skinnier color-coded channel lineup than others. The "Orange" offering has some popular channels, like ESPN, CNN and Comedy Central, but it's missing big ones like CBS, ABC and PBS. The "Blue" offering, also for $25, has a more sports-oriented lineup. (You can get both Blue and Orange combined for $40 monthly.) Many favorites may be missing from "Blue" or "Orange" for you. For instance, if you like MSNBC and CNBC, you'll have to pay $5 more monthly for the "News Extra:" package. To get TCM, look for the Hollywood Extra package, MTV and TV Land are in the Comedy extra offering. All add $5 each monthly. Nickelodeon is missing from all of them.
Modern cable systems are large, with a single network and headend often serving an entire metropolitan area. Most systems use hybrid fiber-coaxial (HFC) distribution; this means the trunklines that carry the signal from the headend to local neighborhoods are optical fiber to provide greater bandwidth and also extra capacity for future expansion. At the headend, the radio frequency electrical signal carrying all the channels is modulated on a light beam and sent through the fiber. The fiber trunkline goes to several distribution hubs, from which multiple fibers fan out to carry the signal to boxes called optical nodes in local communities. At the optical node, the light beam from the fiber is translated back to an electrical signal and carried by coaxial cable distribution lines on utility poles, from which cables branch out to a series of signal amplifiers and line extenders. These devices carry the signal to customers via passive RF devices called taps.
When you’re looking for an Internet Service Provider (ISP), it’s important to narrow down your search by zip code because coverage may vary depending on your location—even within a service area for a single provider. However, don’t assume that a narrow search means limited options. In addition to cable providers, there are likely DSL, fiber, and satellite providers available at your address. We’ll help you compare all your options so you get the best service at the right price. Enter your zip code below to compare plans and choose the best fit.
XFINITY lets you bundle TV with home phone, internet, and home security services. Bundling TV with other services delivers better value and makes it easier to keep track of how much you spend each month on utilities. XFINITY has Double Play (TV and internet), Triple Play (TV, internet, home phone) and Quad Play (TV, internet, home phone, home security) bundles. Each bundle type offers at least two package options to choose from, so you can find the right fit for your household and budget.
YouTube TV ($40/mo.): YouTube’s newest venture entered the market as one of the cheapest and simplest. Its channel package is small, there aren’t that many add-ons at the moment, and the service isn’t even available in every city or town in the United States yet (although the range is expanding every day; check here for updates). But if watching local stations live matters a lot to you, then you should know that YouTube TV is making that the cornerstone of its business — along with unlimited DVR cloud storage and enough portability that you should be able to shift easily from one device to another while watching a show you’ve recorded.
If you stream, you should abandon the notion of channels. Many channels do have apps, but not all, and some require a cable log in. Streaming services are more like hubs, or video stores, where you can find thousands of titles, including some popular shows. But if you’re thinking about a cheaper way to maintain your present viewing habits, forget about it. What you’re getting is far superior, ad free content for a fraction of the price.
Here’s what I’m excited about: I have been recording all of my favorite shows on a Tablo Dual digital video recorder that hasn’t cost me a dime in subscription fees. And I’m loving it. It has truly opened my eyes to the fact that ATT can take its $100/month U-Verse TV service that keeps crapping out on us and stay away. I may never look to cable again.
Step 3: Cancel your pay TV subscription. Even if you are unsure that you have all your shows covered without cable, cancel anyway. Like me, you will realize a lot of the stuff we watch is simply because it’s on. You’ll also discover there is a lot higher quality TV shows are not on traditional TV. Cancel now and start saving today. If you don’t like being a cord cutter, your pay TV company will gladly take you back.