We haven’t mentioned customer service with other cable TV providers, but we think we should emphasize that Xfinity customer service is known for being especially terrible. We understand if you’re not surprised—Xfinity has earned its reputation. However, many of us still use Xfinity because it’s the best of what’s available (most people have access to only one or two cable TV providers in their area).
Customer service is fairly average, with a rating of 60 out of 100 from the ACSI and 59 out of 100 from Consumer Reports. This can be attributed to the fact that you’ll likely have to call to get any information and access to more plan options. Those plans might include a Frontier Prime plan, that has 60% of the most popular channels. It only skips out on HBO, Nick at Nite, and other premium networks.
Yes, Amazon Prime requires an internet connection to stream video. I recommend getting cable internet vs. dial up or DSL. DSL may be fast enough, but dial up will not be. A basic cable internet package should be enough for streaming video. Try the minimum plan, but if it isn’t fast enough, then bump up the service one level, try that, and repeat if necessary. But you should be fine with the basic package. Also be sure to check how much data streaming you have to be sure you don’t go over the plan limits, as that may be expensive, depending on your internet provider (many plans offer unlimited downloads, but it’s still a good idea to check).
We’re not going to make you jump through hoops either—we know it’s a timely decision to make and one that you have to be confident in. We keep our comparison service quick and easy to use by allowing you to find the right provider in your local area. Simply enter your zip code, view and compare the plans and deals across a range of providers, and then select the one that best suits your needs. We also provide all the contact details that you’ll need in order to call and set up your service.
Tip: You might hear the term 'analog' and 'digital/HDTV' antennas, although there isn't any real difference between them. All antennas operate the same way - however, antennas that are designed to capture both UHF and VHF signals are generally bigger. When choosing an antenna, make sure that it can receive both UHF and VHF signals to ensure you can receive all the channels available.
If you haven’t heard of Tablo, it is a clever little box. You plug it into your wall socket, connect your over-the-air TV antenna to the Tablo, and then download the sister app to your phone or tablet. The Tablo can connect to your house router via WiFi or by using the included Ethernet cable. I used the cable. Then the app brings up an easy-to-use TV guide on your phone. You can record shows and series as you would with any other DVR, and you can watch live TV through it. Its playback functions and interface are awesome -- much easier to traverse than the one I pay for with ATT -- and let me zip through commercials in seconds. In another part of my home, I have a smart TV with Roku built in. It has a Tablo app on it that allows me to watch my recordings or live TV on the big screen. And I also have a Chromecast on my other TV to do the same.
For supporters of teams outside your local area, some sport-specific streaming options might also be attractive. Each major sports league offers some sort of online viewing option for somewhere in the neighborhood of $110 a year, with the caveat that local games are blacked out. (NFL fans can pay only $69.99 to watch any team they like, but must make do with replays.)
For the technically competent, I’d recommend setting up a Home Theater PC. A $70 AMD A6-5400K should handle all of your HTPC needs. If you’d like to game as well, consider a more expensive A8 or A10. Of course, you need to couple this with a case, PSU, motherboard, RAM, HDD, wireless 802.11n adapter, wireless keyboard/mouse, and OS. Most people who go this route aren’t starting from scratch, but if you are, it’s a significantly more expensive option than a set top box.
Top shows include: Empire, The Real World, Seinfeld, Inside Amy Schumer, The Shield, The Twilight Zone, Daria, Buffy the Vampire Slayer, Cheers, The Mindy Project, Survivor, It’s Always Sunny in Philadelphia, Battlestar Gallactica, Top Chef, Masters of Sex, The Daily Show, Weeds, The Good Wife, Ally McBeal, The Affair, How to Get Away with Murder, and more.
To access Netflix on XFINITY X1 requires an eligible X1 set-top box with XFINITY TV and XFINITY Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any XFINITY data plan. Netflix streaming membership required.NBCU celebrity endorsement not implied. All networks are divisions of NBCUniversal. © NBCUniversal Media, LLC. All Rights Reserved.
One of my personal favorites is Amazon Prime, which gives you access to thousands of free TV shows, movies, and documentaries, and there are thousands of other movies and shows available on a pay per view basis. There is a monthly fee to use Amazon Prime, but it is much more than just a TV subscription as you can also get free 2-day shipping from Amazon, borrow Kindle books for free, and more – all for less than $8 a month (Amazon Prime is one of the best deals in the tech world, in my opinion!).
DISH TV has one of the highest customer satisfaction ratings of any TV provider. It scored a perfect 5/5 Power Circle Rating from J.D. Power and this year stole the top spot from DIRECTV. DISH TV also ranks in the top three for customer satisfaction on the 2018 ACSI Telecommunications Report. Customers like DISH TV for its nationwide availability, two-year price guarantee and good channel variety.
The service that started the cable-replacement trend is still one of the best on the market. Sling TV starts off cheap ($20 per month), and while the cost can balloon quickly, depending on your add-ons, this probably won't happen. That's because Sling TV offers two basic packages of channels (Orange and Blue), then lets viewers pick and choose smaller add-ons, which usually cost $5 per month. From sports to comedy to kids' programming to foreign language channels, Sling TV has a little something for everyone. The service's DVR features are not bad, either.
If you are going to bookmark one page on cord cutting, it should be this one. Grounded Reason has over 300 pages on cutting the cord and getting rid of pay TV. The links in the cord-cutting guide below are either the most important articles on cutting the cord, or articles that answer questions I’m often asked. This page is your one-stop shop for cutting the cord.