Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).

Comcast has earned a reputation for bad customer service, but it has steadily improved its ratings year after year. Its ACSI score rose by eight points in just one year, from 54 out of 100 in 2015 to 62 out of 100 in 2016. This is an indication that the company is making an effort to improve its reputation and will likely continue to progress. Though from 2017 to 2018, its rating did drop by one point.
Availability may be the number-one factor in your choice of cable provider, particularly if you live in an underserved or less populated region of the US. Cable internet uses cable lines, so it's only available in areas where cable TV is, too. Your first step in choosing a cable provider for your home or business should be checking out the ISPs that operate near where you live or work.
Alphabet does not break out YouTube TV numbers but for both companies it's not really about where they are now but where the market is going. The cable universe still contains about 86 million homes -- down from nearly 95 million at its peak. This isn't Alphabet trying to maintain share. It's the company seeing that not only are those 86 million remaining cable homes in play, but so are tens of millions of Millennials who never had a cord to cut in the first place.
Not everything is free: Although over-the-air TV reception and many streaming channels are free, there are many streaming channels and services that require a monthly subscription or pay-per-view fee. If you only pay for one or two subscription-based or pay-per-view services, you can save money over cable/satellite. However, if you keep adding more pay services, those fees can add up, and you might again find yourself with a hefty monthly subscription or pay-per-view bill that could rival that old cable/satellite bill.
Personally, I have a 50 Mbps connection through a Verizon Fios internet only plan. They have competitive pricing for internet service. Furthermore, the quality of service is excellent, and the customer support is much better than other major competitors. See if they are available in your area by checking this promo page. I was able to get their service at a great price using that link.
After the 1-week free trial, the service costs $44.99 per month. You can opt to just subscribe to the Hulu library instead of the Live TV service for just $7.99. Hulu also offers loads of original content and a decent back catalog of many past seasons of cable and network TV shows. You can test the live service or the on-demand service by using this 1-week free trial to Hulu Live TV. For more details check out my full review of Hulu.
For the highest tier plan, you'd have to sign up for a 2-year contract, although the rates are locked in during that period. You get 150 Mbps internet, as well as their 'Preferred HD TV' package for $94.99/month. The 'Preferred HD TV' package features 255+ channels, with 80+ of them being in HD. They also inlude the SHOWTIME movie channel, as well as the Multi-Room DVR Enhanced Service, which allows you to record up to six shows at once, and up to 100 hours of recorded shows.
A cancellation or early termination fee is a charge that occurs when you cancel your service before your contract is up. Usually, early termination fees are prorated, which means the amount you’ll pay depends on how many months are left in your contract. For example, if you cancel service six months into a 12-month contract and have a $120 cancellation fee that’s prorated at $10 per month, you’ll have to pay $60.
With just an antenna, you'll lose out on having a DVR to record shows, which is a cable perk, but there's ways around this. You can buy a stand-alone DVR. The AirTV sells for $120, but you'll need the antenna, a streaming player and an external hard drive to make it work, and that will bring the price to over $200. Amazon's own Fire TV Recast DVR is $229, and again you'll need a Fire TV or the Echo Show speaker as well to make it work. The unit has a built in hard drive, but you'll need to have a streaming player and/or antenna as well. 
YouTube TV is an exciting alternative to cable, but you need to do your homework to make sure it is right for you. It is very possible some of the channels you want are not available on YouTube TV, or the number of streams is not a good fit for you. I would suggest taking advantage of the 7-day free trial to see if the service is right for you before you subscribe.
You may still need cable or satellite: Access to some streaming channels require that you are also an active cable/satellite subscriber. What this means is that although some of the channels you enjoyed on your cable or satellite service are available via streaming for free, when you try to access some streaming channels, you may be required to provide verification that you also receive that channel via a cable or satellite service.
TV: All prices, packages and programming subject to change. Some channels are not available in all areas. Sports programming is subject to in-market availability and blackouts. Freedom and Starter TV package can have the following add-on tiers; HD Plus, Latino Tier, HBO, Showtime, Cinemax, Starz, and StarzEncore (where available). The Sports Tier add-on requires the Freedom TV package or higher. Freedom and Starter TV Package must have an additional qualifying service with Phone and/or Internet. Starter TV Package is a retail, non-promotional rate. Starter TV package is only available to new customers located in Cedar City, Cortez, Estes Park, Ft Carson, Ft Collins, Mesquite, St George, Arvada, and Woodland Park markets. Customer is responsible for applicable Video On Demand and Pay-per-view charges. Video On Demand not available in all markets. A set-top box is required for each TV to receive and view programming. Equipment provided by TDS must be returned upon termination of service or unreturned equipment charges will apply. Return shipping charges may apply.
Even so, no service we've reviewed is incomplete enough to discourage you from using it outright. If a service sounds like it might be a good fit for you, your best bet is to investigate which channels that service offers and see if it falls within your price range. Most of these services give you anywhere from a week to a month to evaluate them before charging you, and none of them require a contract. At worst, you'll be stuck with a service you don't like for a month.
Providers including AT&T, CenturyLink, Verizon and Frontier offer fiber internet in select areas. Though multiple internet providers offer fiber internet, the service is not yet as widely available as cable and other types of internet. You may have access to fiber internet if you live in certain major cities. However, as more people demand the high speeds fiber optic internet has to offer, it will become increasingly available in more markets.
The lowest pricing tier here offers standard definition streaming on one screen at a time. Mid-tier adds High Def and would allow you to watch a Netflix show on your TV at the same time that another family member was watching something different on his or her own device. The top tier includes 4K streams and covers four screens for simultaneous viewing.

TV: All prices, packages and programming subject to change. Some channels are not available in all areas. Sports programming is subject to in-market availability and blackouts. Freedom and Starter TV package can have the following add-on tiers; HD Plus, Latino Tier, HBO, Showtime, Cinemax, Starz, and StarzEncore (where available). The Sports Tier add-on requires the Freedom TV package or higher. Freedom and Starter TV Package must have an additional qualifying service with Phone and/or Internet. Starter TV Package is a retail, non-promotional rate. Starter TV package is only available to new customers located in Cedar City, Cortez, Estes Park, Ft Carson, Ft Collins, Mesquite, St George, Arvada, and Woodland Park markets. Customer is responsible for applicable Video On Demand and Pay-per-view charges. Video On Demand not available in all markets. A set-top box is required for each TV to receive and view programming. Equipment provided by TDS must be returned upon termination of service or unreturned equipment charges will apply. Return shipping charges may apply.
We bought the adapter boxes for our old analog TV’s and watch broadcast digital. Our favorite channel is Retro TV. They broadcast old TV series (we’re old, too). Some good stuff. We have been disappointed in the quality of broadcast digital, however. The picture is constantly breaking up. We get “No Signal” way too often. Maybe it’s the cheap adapter or cheap antenna. Anyway, “not as advertised” by the government. The quality and reliability of broadcast analog was much better.
I recently got rid of Comcast TV 6 months ago because they went up so high on their rates. Yesterday they did something now that you cannot use your TV to scan your channels to get any TV stations. I had this for over 6 months for free. Does anyone know a way how to get around this. Where I live I am not allowed to have a satellite dish and the mountains around me will not pick up on an antenna
My husband and I have looked into ending our cable service and moving to one of the many options presented here. However our challenge is that we haven’t found a great alternative to access a wide variety of sports events that are currently shown on cable channels like ESPN2, ESPNU, etc. ESPN3 online does have some events, but not the variety we would be looking for. Has anyone else addressed this challenge and found a suitable alternative?
Cox, Spectrum, Verizon and XFINITY all offer TV and internet bundle options with no-contract options. However, if you choose a package without a term agreement, you may pay a higher monthly rate or you may not qualify for additional bundle features. For instance, XFINITY’s current rewards card promotion is only for internet and TV plans with a contract agreement.
While I would agree that PlayStation Vue is a very good streaming option for many people, the current lowest price is $39.99 ($40) for the "Access" plan. The SLIM package is no longer available anywhere in the US. It was discontinued July 2017. I spoke with a PS Vue rep, and she said the Slim package was always intended to be a temporary (tempting) package to just get people to try.
Cox, Spectrum, Verizon and XFINITY all offer TV and internet bundle options with no-contract options. However, if you choose a package without a term agreement, you may pay a higher monthly rate or you may not qualify for additional bundle features. For instance, XFINITY’s current rewards card promotion is only for internet and TV plans with a contract agreement.
You may need to check with your internet provider before you decide to switch to streaming only options and see what kind of usage limits they enforce. A friend of mine just got burned when he suddenly found out his ISP didn’t appreciate the bandwidth usage and cut off his service for the month after he streamed 10 hours or so of video. He had to ride out the rest of month with no cable and no internet.
Customer service is just as Important as channel selection when it comes to shopping for a TV service. Not only do you want your TV provider to offer reliability, but you also want to see that your provider has a proven track record of keeping people happy. CableTV.com can help! We give you the data you need to find the cable company in Dallas, TX with the highest consumer ratings. By following our recommendation, you can minimize the chances of having a bad customer experience with your chosen provider.
You will instantly get over 100 channels, and there are tons more that you can add along the way. PlayLater is software for your computer or mobile device that records streaming media, saving it to your device for future viewing.  If you already have a streaming device or gaming console, you've already got most of the features offered by this software, but for $39.99 for lifetime access, you won't waste a lot of money trying it out.
Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. This is not a guarantee. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase. Each individual's unique needs should be considered when deciding on chosen products.
Picture this. It's a lazy Sunday afternoon, and you want to rewatch your favorite show for the tenth time. You log into your Netflix account and realize to your horror that your show has been taken off of the service. How are you supposed to binge watch now? Stand alone streaming services are notorious for adding and removing titles from their library abruptly and without explanation. Your favorite show or movie might be there one day and gone the next. With cable TV, you can set up a series recording for your show so you can watch every episode. While Netflix might stop airing your show mid-series, the show's TV network won't. Many providers like DIRECTV and Spectrum also offer On-Demand features with thousands of titles that you can watch from any of your devices at anytime. This means you can still binge watch your favorite shows at no additional cost. You'll also be able to watch your shows as soon as they air with a cable or satellite TV connection. With streaming services like Netflix, you might not be able to watch the season for several months after it airs on live TV. By the time the latest season shows up on Netflix, your friends will have spoiled all the important plotlines and shocking moments.
As a #1 New York Times best-selling author and seasoned communicator, Rachel Cruze helps Americans have a life and a bank account they love. She’s authored three best-selling books, including Love Your Life, Not Theirs and Smart Money Smart Kids, which she co-wrote with her father, Dave Ramsey. You can follow Cruze on Twitter and Instagram at @RachelCruze and online at rachelcruze.com, youtube.com/rachelcruze, or facebook.com/rachelramseycruze.
In terms of subscriptions, Acorn is an absolute must for anyone who wants to spend hours every day touring around quaint villages and gritty British city streets, enjoying gentle comedy and hard-hitting crime stories alike. But Netflix is also well-stocked with great BBC, ITV and Channel 4 productions, and Sundance Now has been expanding its overseas catalog. Get those three and stay diligent with your PBS app, which makes a lot of its “Masterpiece” productions available for free for a limited time after they air. You could also try BritBox, a streaming service from the BBC and ITV. 
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