It’s really not that big of a shock that a major TV provider has inconsistent customer service at best. We pitted DIRECTV and DISH against each other in the customer service department, and DISH falls short on the American Customer Satisfaction Index (ACSI1). From our experience, you can expect longer hold times with DISH’s customer service department.
Every cable-replacement service has strengths and weaknesses. This list is presented in order from the strongest overall (PlayStation Vue) to the weakest (DirecTV Now). While your preference among services may depend on what you want to watch, which programs you want to record and how much you're willing to pay, this guide should help you decide what's worth your money.
The gold medal for cheapest cable TV company is shared by AT&T and XFINITY. Both providers start their package pricing at $19.99/month. But while AT&T’s U-Basic TV package includes 15+ channels, XFINITY’s Digital Economy Package includes 100+. DIRECTV’s Select package comes in third place at $35/month for 155+ channels. (Note: Pricing and availability may change and can vary by location.)
Fios TV is #1 in customer ratings in HD picture quality and signal reliability, according to the 2017 American Customer Satisfaction Index. In fact, every major customer satisfaction study ranked Fios higher overall than cable TV providers like Comcast, Spectrum (formerly Time Warner Cable), Cox and Cablevision. If you’re wondering what is the best alternative to cable, then check out how Fios compares to Cable TV, download and upload speeds as well as using video streaming services.
◊ To qualify for the contract buyout program, a customer must order and install a qualifying Triple Play or limited Double Play promotion; offers not available in all areas. Offer available to qualifying customers only who have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. For contract buyout qualifications, go to Spectrum.com/buyout.
During the 1980s, United States regulations not unlike public, educational, and government access (PEG) created the beginning of cable-originated live television programming. As cable penetration increased, numerous cable-only TV stations were launched, many with their own news bureaus that could provide more immediate and more localized content than that provided by the nearest network newscast.
About this Service: WhistleOut maintains a broad list of providers to help you compare, always covering at least the top ten providers in every category so you can make a transparent choice. When you see a 'promoted product' or a product with a 'go to site' button it means that WhistleOut is earning a transaction click fee for the referral. We audit the prices across the whole market regularly and we don't alter the ranking of products in our organic search based on any commercial relationship. Find out more here
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TV providers are stepping up the game when it comes to DVR and television equipment capabilities. Scroll through thousands of on demand titles, record all of your favorite shows, and watch your stored recordings on multiple TV's at once: all from a single box. Specific recording features will vary by provider and receiver. The DIRECTV Genie is the premier HD DVR on the market. With Genie you can connect up to 8 TV's to a single DVR, record up to 5 HD programs at once, and browse through over 10,000 On Demand titles. Got home too late to catch that new episode of your favorite show that you've been waiting all week to see? No problem. You can rewind live TV up to 72 hours with Genie, so you'll never miss a premiere ever again. Control what your children can watch. Schedule or watch recordings from your laptop, tablet, or phone. Discover new programs that you'll love with Genie's personalized recommendation feature. The possibilities are endless! Make sure to check the fine print when it comes to equipment fees. Some providers include the DVR for free, while others charge a monthly fee.
We haven’t mentioned customer service with other cable TV providers, but we think we should emphasize that Xfinity customer service is known for being especially terrible. We understand if you’re not surprised—Xfinity has earned its reputation. However, many of us still use Xfinity because it’s the best of what’s available (most people have access to only one or two cable TV providers in their area).
But sometimes the problem is with the service itself or the networks’ servers. CBS All Access, DirecTV, and Sling TV have all had problems with their services freezing or crashing. For instance, some DirecTV Now subscribers missed part of the 2018 Rose Bowl when they were kicked off the service. And during this year’s Super Bowl, the CBS Sports and CBS All Access streaming apps crashed late in the game for some of those using Roku streaming devices.
Video revenue is declining. Last quarter, it dropped about 5 percent from the year-ago quarter, to $82.6 million. But profit margins and earnings before interest, taxes, depreciation and amortization have improved. In the fourth quarter, adjusted EBITDA increased almost 9 percent from last year to $127.6 million. Adjusted EBITDA margin increased 180 basis points (bps) year over year to 47.3 percent -— again, the highest in the industry, Moffett said.
The answer to that will depend on what you’re specifically looking for from television. If your answer is “I want it all,” then honestly, you may be better off sticking with cable or satellite, because getting it “all” piecemeal will likely be prohibitively expensive. But if you have particular areas of interest, cord-cutting is definitely feasible and probably cheaper. (More advice on how to cut your bill without fully cutting the cord can be found in this guide from Wirecutter.)
DISH also has the best DVR available. The Hopper 3 Smart DVR lets you record up to 16 shows at once, and you can record 2 ½ times more HD content (500 hours) than the Genie from DIRECTV (200 hours). However, keep in mind that the advertised package price doesn’t include the DVR price. You’ll have to pay an extra $10 per month for the Hopper and an additional $5–$10 per month for each added receiver.
Committing to a long term contract can be scary, especially when you're not sure what your budget is going to look like in the next few months. Luckily, there are providers that offer “no commitment” options, so you won't be tied down by a contract. Providers like Spectrum even offer a 30-day money-back guarantee. If you decide the service isn't worth the price, they'll give your money back: no questions asked and no hassle. If you're already stuck in a long-term contract from a previous cable provider with early termination fees, not to worry! Spectrum even offers to buy you out of your previous contract for up to $500, so you can get out of your commitment at no extra cost.
Yeah, we had loading problems with Sling and it would often, maybe even a majority of the time, default to low res which was literally painful to watch. My eyes kept straining like it was their fault that everything was blurry. We called Comcast and they gave us a better price so DH and I just met in the middle with cheaper cable. The marginal cost is actually quite low as we bundle with internet. Though I guess they aren’t bundle pricing any more so he and I may need to renegotiate when our price is up.
One of the great dreams of cord-cutting is that it will allow consumers to pick only the channels they actually want, rather than paying for programming they never watch. But the services above essentially operate more like traditional cable, providing packages of channels, not all of which are widely desirable. It’s unlikely that any one of these subscriptions will offer everything that a given consumer is looking for, and it will require viewers to scroll past a lot that they don’t.
Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
It’s not just the price of the DVR that bums us out—the total price of Cox’s TV service is higher than other cable TV providers. By the time we got to check out, we were looking at monthly DVR service fees and receiver fees, as well as an installation fee.. And that did NOT include the broadcast surcharge, regional sports surcharge, or “other fees.” We didn’t even get any of the add-ons (“paks”), which range from $10.00 a month to $15.99 a month.
Most cable companies require a set-top box to view their cable channels, even on newer televisions with digital cable QAM tuners, because most digital cable channels are now encrypted, or "scrambled", to reduce cable service theft. A cable from the jack in the wall is attached to the input of the box, and an output cable from the box is attached to the television, usually the RF-IN or composite input on older TVs. Since the set-top box only decodes the single channel that is being watched, each television in the house requires a separate box. Some unencrypted channels, usually traditional over-the-air broadcast networks, can be displayed without a receiver box. The cable company will provide set top boxes based on the level of service a customer purchases, from basic set top boxes with a standard definition picture connected through the standard coaxial connection on the TV, to high-definition wireless DVR receivers connected via HDMI or component. Older analog television sets are "cable ready" and can receive the old analog cable without a set-top box. To receive digital cable channels on an analog television set, even unencrypted ones, requires a different type of box, a digital television adapter supplied by the cable company. A new distribution method that takes advantage of the low cost high quality DVB distribution to residential areas, uses TV gateways to convert the DVB-C, DVB-C2 stream to IP for distribution of TV over IP network in the home.
You can still watch some episodes for free if you don’t pay for the $8 Hulu subscription. If I remember correctly with Hulu’s free account you can watch the 5 most recent episodes for any given show. We used it that way for a while, starting the episodes playing in the Chrome web browser and then sending it to the Chromecast to play on the 50″ TV. Worth it in my opinion.