Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
If you mean DirecTV Now, it’s a very solid service. I do like it a lot. And as stated above, it will be a big contender in 2017, especially if they start streaming in 4K as promised. I haven’t decided whether I’m sticking with PS Vue after my rate increases. I’m leaning toward switching to YouTube TV, but have another month to decide before my monthly rate increases.
Vue is the most comprehensive offering by far and with its price drop to $29.99 it’s now started to finally differentiate itself from other offers. Sling TV is a smaller offering for only $10, so it really comes down to what channels you use and how many channels you want access to. Since Vue is so similar to Sling TV, you really can’t go wrong, though.
PlayStation Vue ($39.99/mo. - $74.99/mo.): Don’t let the name throw you. You don’t need to own a PlayStation to subscribe to Vue, which is accessible through most of the major set-top boxes. You do, however, need to pay a premium. As with Hulu and Sling, Vue’s ability to deliver live local broadcast is dependent on where you live, but Sony does offer a lot of local TV in a lot of different markets, and even where it doesn’t, it allows subscribers to see many of the major networks’ shows on-demand. Vue also provides some simple add-on options, a huge amount of DVR cloud storage, and a lot of portability between devices.
You don’t have to give up TV entirely to put some savings away. If you like traditional cable, satellite, or fiber TV, consider bundling or going with a smaller channel lineup. If you need only basic local channels, try out OTA TV. And if you’re looking for more flexibility than cable television can offer, see if you can affordably go the streaming live TV route.
ISP’s vary by location. I’m maintaining a list of providers with affordable internet only plans you can use to cut the cord. If you can’t find one on that page, try your existing provider. Now I know the “big” internet providers seem only to offer “triple play” packages bundling phone, TV, and internet. However, if you dig around on their site you should be able to find an internet service offering.
The reason? The recent emergence of new streaming services like Dish Network’s Sling TV, which includes a sampling of the most popular “basic” cable channels, and HBO Now, the only streaming service to include HBO shows, has coincided with Amazon and Netflix coming into their own as producers of serious television. The result is that virtually every class of TV watcher can find most of what they need without paying a cable bill.
So for part of the year, Dick and Jane might subscribe to Sling TV because Dick wants to watch baseball on his regional sports network. Jane may want to check out Viceland on the weekend because she’s a huge fan of “Huang’s World”. Later in the year, Hulu with Live TV makes more sense because Jane wants Smithsonian Channel and Dick wants to catch up on episodes of “Atlanta” and “Baskets”.
With the exception of Sling TV and HBO Now, the latter of which is available for $15 per month, prices for these services start at under $10 apiece. It’s easy to mix-and-match providers as none of these companies require contracts. You can even share login info with a friend down the block or sibling on the other side of the country, without worrying about anyone getting on your case.
To augment your free supply of live network TV, the next step is to choose your hardware for on-demand programming delivered via your Internet connection. You may already have this capability in an existing device if you own a gaming console like an Xbox 360, Sony Playstation 3 or Nintendo Wii. Or perhaps you've bought a smart TV or Blu-ray player with built-in Wi-Fi.
Another often-ignored cord cutting technology is the indoor TV antenna, the modern equivalent of the old-school “rabbit ears,” which can cost under $10 and gives free access to network content. It’s not on-demand (unless you shell out extra for a recording device), but for live events like the Super Bowl or the Oscars, having an antenna could be a lifesaver.
Netflix – Netflix has loads of content at a low price. Most TV shows wind up on streaming after a season airs. There are also movies and a whole host of children’s programming available. The pricing is reasonable at $8.99 a month for unlimited HD streaming to two TVs simultaneously. If you are comfortable waiting a few months for a TV series, Netflix may be all you need.
Plus, devices like AirTV or a computer set up with a tuner card and software like Plex can bring antenna channels to any of your other devices with very little setup required. Amazon is mixing things up with its Fire TV Recast, a "headless" box that can deliver live or DVR'd local TV to other screens in your house. The device launched November 14th, and the promise of Alexa-controlled viewing that stretches from your Fire TV stick, to an Echo Show, to iOS and Android phones running a Fire TV app, is a tantalizing one.