Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
Internet streaming services also require a high-speed internet connection. If your internet isn't fast enough, you'll probably experience lots of buffering and lagging during your shows. Many cord cutters end up paying extra for a faster internet plan, just so they can stream their shows. Cable, fiber, and satellite TV aren't dependent on internet, so you'll never have to worry about inconsistent sound and picture quality. If you do need internet, why not get all of your services in the same place? You can bundle your TV service with internet to save even more every month.
On either device, using just Netflix and Hulu Plus (each require $8 per month subscriptions) gives you a good variety of popular programming. Between the two you can binge on previous seasons of everything from Breaking Bad to Downton Abbey, watch current episodes of The Daily Show and Parks and Recreation and make a dent in your bucket list of must-see film classics.
The dirty secret about internet-based TV services is that they are far more profitable for the pay-TV industry than their traditional lines of business. U nlike video, high-speed internet is growing. Leichtman estimates that the largest cable and telephone providers had 455,000 net additional broadband Internet subscribers in the most recent quarter compared, topping the 235,000 gain from a year earlier.
Last year, AT&T launched their own stand-alone streaming service DirecTV Now. This streaming service doesn’t require a cable subscription. The basic plan includes over 60 channels for $35/month. The Just Right plan has over 80 channels for $50/month. The Go Big plan has over 100 channels for $60/month, and the Gotta Have It plan has over 120 channels for $70/month. A bit expensive, but why not give it a go if you can afford it? Directv is available on Roku, Amazon Fire TV, Apple TV, Chromecast, iOS, Android, Chrome, and Safari with up to two simultaneous streams.
We've been using our Playon media setup for years now, and it works great. In fact we just watched all the seasons of Walking Dead in the past few months using this setup. I highly recommend it. It works well because using this setup we don't need to have a computer directly connected to the TV, and we can use our regular Logitech Harmony remote to navigate shows, pause and play, etc on the console.
In fact, with internet television offering the same features as traditional cable at cheaper monthly subscription, you can cut the physical cord and get away from two-year contracts with expensive equipment rental fees. You do need internet access, of course, to take advantage of a variety of streaming services. Some people choose to pay for that access while others prefer to take advantage of free internet. 
Another thing to consider is if you can set up antenna TV to catch local channels. While it might not work for everyone or everywhere, if there's a network TV show you just have to see live then this is the cheapest option. Digital TV antennas are easy to find with designs ready for home and apartments -- check out our guide for more info on how to choose the right one.
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