We looked closely at the ratings and scores by Consumer Reports, the American Customer Satisfaction Index (ACSI), and J.D. Power. Each of these groups rate cable companies on customer satisfaction, with some breakout categories like performance, value, communications, billing, and technical support. Companies that score well with these consumer resources are more likely to resolve issues, clearly communicate changes in billing, and consistently provide reliable television service.
I plan on moving into a new place of my own for my daughter and I. Money will be tight and cable is so expensive. We both watch cable tv and internet is a necessity. I’ve been researching and have read articles such as yours for the best option. I’ll have 3 rooms with tv’s. I’m considering Sling and adding an antenna. But I’m so confused on how to get best price for internet, what type of tv to buy, and what streaming device to use.
I then subscribed to Playstation VUE $ 55/mo with sports pkg , that I can connect natively with my Droid SONY smart TV, I connected that app to my apple 4 TV as well as a spare ROKU I had lying around that was never used. My grown kids can use the playstation vue account remotely while at college, and one child working in NC. I have $ 8 netflix, and $ 8 hulu so those totaling at home: $ 111/mo. vs. old spend of $ 240. I will get dinged with a $ 10/mo increase for FIOS interent month #13…
Even if you’re only going to watch a few of these shows, the only way to do it is with a subscription, so buying just the programs you want to see isn’t an option this time. The same is true for another prestige network, HBO, which offers its shows exclusively through cable or a new $15 per month streaming option called HBO Now (unless, of course, you don’t mind waiting months to buy the latest of Game of Thrones episodes on iTunes). With these three services in hand, you should be able to fill in any gaps with a few single-season purchases.
Mediacom only offers its cable TV service paired with an internet plan, but that starting bundle comes at a fair rate. You can get high speed internet (60 Mbps or 100 Mbps) with the Local Plus TV plan. It comes with the basic networks like NBC, the CW, and ABC — but not much beyond that. You’ll have to upgrade to the Family TV plan for everything except premium channels.
Customer service is fairly average, with a rating of 60 out of 100 from the ACSI and 59 out of 100 from Consumer Reports. This can be attributed to the fact that you’ll likely have to call to get any information and access to more plan options. Those plans might include a Frontier Prime plan, that has 60% of the most popular channels. It only skips out on HBO, Nick at Nite, and other premium networks.
With the Digital Starter package starting at $49.99 per month, Xfinity comes in with the best all-around package out of all our recommended TV providers. The channel selection for Xfinity’s entry package is pretty similar to DISH’s base-level package (including channels like ESPN, TNT, AMC, and Discovery). It’s also a better bargain than the satellite service (and the next-closest cable TV provider, Spectrum) by about $10 per month.
Hulu is a great option if you want to watch Hulu original series or currently airing shows soon after they broadcast (along with many past seasons). The only catch? Unless you want to upgrade to the commercial-free version ($12), you’ll have to sit through some repetitive ads. So if you’d rather not wait to keep watching, maybe cough up the extra four bucks. Still, it's one of the best alternatives to cable tv on the market.
It’s really not that big of a shock that a major TV provider has inconsistent customer service at best. We pitted DIRECTV and DISH against each other in the customer service department, and DISH falls short on the American Customer Satisfaction Index (ACSI1). From our experience, you can expect longer hold times with DISH’s customer service department.
While most cable companies offer standalone TV services, many also offer TV and internet bundles with built-in savings. Along with saving you money on your monthly bill and possibly installation costs, bundling cable TV and internet could qualify you for equipment upgrades, extra package options and more. Plus, cable TV and internet bundles make shopping for home services simple.
One of the advantages of unplugging from the physical cable sticking out of a socket in your home is that you’re free to enjoy the entertainment you’re paying for on any screen you happen to have handy, be it a laptop, tablet or mobile phone. Many streaming services, like Netflix and Hulu, keep track of what you’re watching and will let you pause a show or movie on one device, then pick it up later on another device.
Now we come to the one thing that's still a challenge for cord cutters, depending on what sports and teams you want to watch. Sports programming is by far the most expensive content on TV. For the average U.S. pay-TV subscriber, about 40% of your monthly programming cost is due to the sports content that is carried on the various cable network channels in your TV package.
Not only do you have access to stream over 40,000 hit movies and TV shows, but you get free music, books, and unlimited photo storage as well. Your membership also includes free 2-day shipping from Amazon.com regardless of the order size. Some metropolitan areas offer 2-hour shipping. For more information, check out all the benefits you receive with Amazon Prime.
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Even when it comes to internet TV, it seems like some things never change. Similar to the cost creep we've seen on cable packages, cheap introductory rates from internet TV provides have recently crept higher. Sling, PlayStation, DirecTV and YouTube have all instituted recent price hikes, as they're not immune from the same bundling and price pressure from networks that pushes prices up on traditional TV.