Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
The first change is time. TV can suck you in and not let you go. It’s easy to justify killing 15 or 20 minutes when you have a few minutes of down time. But sometimes that 15 or 20 minutes can turn into an hour or two. We are now more intentional with what we watch and when we watch it. Channel surfing is a thing of the past. I find TV much more enjoyable when I plan my viewing time – that way I don’t feel guilty or feel like I could be doing something more productive.
We’re not going to make you jump through hoops either—we know it’s a timely decision to make and one that you have to be confident in. We keep our comparison service quick and easy to use by allowing you to find the right provider in your local area. Simply enter your zip code, view and compare the plans and deals across a range of providers, and then select the one that best suits your needs. We also provide all the contact details that you’ll need in order to call and set up your service.
*XFINITY Digital Starter TV: Offer ends 09/30/14. Restrictions apply. Not available in all areas. Limited to new residential customers. Requires subscription to Digital Starter TV service. Equipment, installation, taxes, and fees, including Broadcast TV Fee (currently up to $1.50/mo.) extra, such charges and fees subject to change during and after the promotion. After 12 months, or if any service is cancelled or downgraded, regular rates apply. Pick a Premium offer limited to Showtime, Starz, Cinemax, and HBO. Not available to customers who previously subscribed to the selected premium or with any packages which include the selected premium. After 12 months, the regular monthly service charge for each selected premium channel applies. Comcast's current monthly service charges range, based on area, as follows: Digital Starter TV, from $50.99 to $71.99, and Showtime, Starz, Cinemax and HBO, from $14.95 to $19.99 each (pricing subject to change). TV service limited to a single outlet. May not be combined with other offers. Limited Basic service subscription required to receive other levels of service. On Demand™ selections subject to charge indicated at the time of purchase. 30-Day Money-Back Guarantee applies to one month's recurring service charge and standard installation up to $500. Call for restrictions and complete details. ©2014 Comcast. All rights reserved.
You may still need cable or satellite: Access to some streaming channels require that you are also an active cable/satellite subscriber. What this means is that although some of the channels you enjoyed on your cable or satellite service are available via streaming for free, when you try to access some streaming channels, you may be required to provide verification that you also receive that channel via a cable or satellite service.
2010 was the first year that pay television saw quarterly subscriber declines. In the second quarter of 2012, Sanford Bernstein determined that losses took place in five quarters. Leichtman found that the decrease in pay subscriptions was not happening in large numbers. One reason was that some sports events, as well as other types of television (such as series airing on cable-originated networks), could not be seen online. Sanford Bernstein said the number of pay television subscribers increased by 677,000 during the first quarter of 2010, and a poll conducted by The New York Times and CBS News showed that 88% of people surveyed had such a service, and only 15% had considered going exclusively to web services. People under the age of 45, the survey said, were four times more likely to use the Internet only. To combat the trend, pay television providers were allowing people to stream television programs on desktop, laptop and tablet computers. Craig Moffett of Sanford C. Bernstein still stated that high prices and other methods would eventually drive customers away, calling cord cutting "perhaps the most overhyped and overanticipated phenomenon in tech history."
Even when it comes to internet TV, it seems like some things never change. Similar to the cost creep we've seen on cable packages, cheap introductory rates from internet TV provides have recently crept higher. Sling, PlayStation, DirecTV and YouTube have all instituted recent price hikes, as they're not immune from the same bundling and price pressure from networks that pushes prices up on traditional TV.