It’s really not that big of a shock that a major TV provider has inconsistent customer service at best. We pitted DIRECTV and DISH against each other in the customer service department, and DISH falls short on the American Customer Satisfaction Index (ACSI1). From our experience, you can expect longer hold times with DISH’s customer service department.
The best cable TV company will make it easy to find your favorites for a fair price. We took 2017’s 50 most-watched channels and tallied them against providers packages to see which were offering the best plans for the best value. Popular channels like the Food Network hold more value and relevance for most viewers than channels that tally up in your package count, like the Gem Shopping Network or C-SPAN 4. But if you know your TV habits are a little more niche, keep track of the channels you frequent most and then compare the provider packages to see which offers the best price for minimal excess.
Overall, Amazon is still playing catch-up when it comes to Netflix and other streaming services just because they don’t have as much content. However, at technically $8.25 / month it is a bit cheaper than your typical $8.99 or $9.99 package, and you get free, 2-day shipping as a perk. If you shop online a lot, that could end up swinging your choice.
Picture this. It's a lazy Sunday afternoon, and you want to rewatch your favorite show for the tenth time. You log into your Netflix account and realize to your horror that your show has been taken off of the service. How are you supposed to binge watch now? Stand alone streaming services are notorious for adding and removing titles from their library abruptly and without explanation. Your favorite show or movie might be there one day and gone the next. With cable TV, you can set up a series recording for your show so you can watch every episode. While Netflix might stop airing your show mid-series, the show's TV network won't. Many providers like DIRECTV and Spectrum also offer On-Demand features with thousands of titles that you can watch from any of your devices at anytime. This means you can still binge watch your favorite shows at no additional cost. You'll also be able to watch your shows as soon as they air with a cable or satellite TV connection. With streaming services like Netflix, you might not be able to watch the season for several months after it airs on live TV. By the time the latest season shows up on Netflix, your friends will have spoiled all the important plotlines and shocking moments.
The second factor you should consider is definitely the terms and length of your contract with the provider. Thoroughly go through the contract agreements and make sure that you are not locked in a long-term contract. Take note that the provider may increase the cable TV price after a year or so. Therefore, signing up for a long-term contract will prevent you from switching to a different provider when this happens.
Those who want to see non-British foreign television have ample options, too. In addition to the aforementioned Acorn (which also features programs from Canada and Australia, among other countries), both MHz Choice and Walter Presents have well-curated collections of European series, with a particular emphasis on the many great Scandinavian crime dramas. And the increasingly popular TV coming out of South Korea is available on DramaFever, Viki, and Kocowa.
You simply can't get the live sports experience with internet based streaming services that you can get from cable TV. Don't believe us? We'll give you an example. Let's say you're watching the Super Bowl on your favorite streaming service. There's 2 minutes left in the fourth quarter, and your team is about to score the winning touchdown. Suddenly, the screen freezes. Now you're stuck screaming at your laptop or TV, not knowing if your team won the biggest game of the entire season. (And yes, this has actually happened before).
What you get: DirecTV Now should appeal to anyone who wants DirecTV service but not the satellite dish. The company recently hiked prices by $5 on its various plans. The company's Live a Little plan, which provides 60 channels, now costs $40 per month, and the Just Right package has gone to $55 per month. Go Big jumped to $65 per month, and the top 125-channel plan, Gotta Have It, costs $75 instead of the previous $70. The good news is that the NFL Network has been added to all DirecTV Now's packages starting with Just Right and above, at no additional cost. Also, you can add HBO for just $5 per month. The company will be launching a next-generation version of the service this spring that bumps up the number of simultaneous users from two to three.
The different types of television available to you will vary by location. For the most part, cable TV can be delivered through 3 different types of connections: wired, satellite, or online streaming. A wired cable connection delivers all of the shows that you love through copper and fiber-optic cables that are strung along telephone poles or buried underground. The second option for cable TV delivery is a satellite connection. This is a great choice for rural residents, as telephone lines and underground cables are limited in remote locations. Satellite TV is also a great option in highly populated areas, thanks to its widespread availability, diverse channel offerings, and competitive pricing. The last option for watching cable TV is through online streaming. TV streaming has become popular due to the rise of streaming services like Netflix, Hulu, and HBO Now. Many of the nation's top cable TV providers now offer streaming services in their packages, so you can get all of the shows that you want. Whatever it is that you need, we're here to make sure you find the best TV provider and plan that fits your budget and preferences.
We mentioned before: YouTube TV is not YouTube Red. Red is more like an advanced, commercial-free version of regular ol' YouTube. The YouTube TV option costs more and has a lot of catching up to do to rival the other live TV streaming services. It's in limited cities, has limited channels, and is available on limited devices (Chromecast, Android, iOS, LG and Samsung TVs, Xbox One, and browsers on PCs). It doesn't even bundle in YouTube Red as part of the service—you'd have to spend another $10 a month on Red to keep ads out of your regular YouTube streaming. Premium channel add-ons include $11-a-month Showtime, $5-a-month Shudder, and $7-per-month Sundance. The big plus: unlimited storage in the cloud-based DVR option.
Television has changed remarkably over the past few years. It might be time for your viewing habits to change as well. Unless you enjoy paying more than $100 a month for a cable or satellite subscription you only half use, you’re probably considering joining the growing ranks of consumers who have “cut the cord” and are now getting their favorite TV shows, movies and even live sports through the internet and streaming services. Making this change requires some preparation, though. Here’s a step-by-step guide to the cord-cutting process. And once you're set up, hop on over to The New York Times's site Watching for personalized TV and movie recommendations.
The Contour TV plan with 140+ channels will suit anyone looking to capture a lot of favorites. It has nearly every channel except premium networks and specialty sports. You can also choose its TV Starter or Contour Flex (usually around $25 per month), and get the basics like PBS, ABC, the CW. Cox offers supplemental TV packages you can add on to that to get just your favorite genre-specific channels. Choose from sports, movies, and variety packages for an additional $10 per month.
The major network channels are all broadcast in HD. And you'll be pleasantly surprised to learn that the quality of uncompressed HD video in an antenna feed is actually superior to what you've been getting with your cable box. Cable operators have to deliver hundreds of channels, plus broadband and phone service over a single connection to your home, so the TV signal is usually compressed to conserve bandwidth. Not so with your OTA feed. The difference is immediately noticeable. Outside of a Blu-ray movie, this is the best output I've ever seen on my TV. And did I mention the channels are free?
Committing to a long term contract can be scary, especially when you're not sure what your budget is going to look like in the next few months. Luckily, there are providers that offer “no commitment” options, so you won't be tied down by a contract. Providers like Spectrum even offer a 30-day money-back guarantee. If you decide the service isn't worth the price, they'll give your money back: no questions asked and no hassle. If you're already stuck in a long-term contract from a previous cable provider with early termination fees, not to worry! Spectrum even offers to buy you out of your previous contract for up to $500, so you can get out of your commitment at no extra cost.
Plus, now that there are several live TV streaming services, that may be the best way to handle all the viewing sans cable. Hulu with live TV is $479.88 per year—add HBO and Showtime to it and the price jumps to $719.76. If you add all the remaining streaming services (Netflix, Prime Video, YouTube Red, CBS, and Starz) that's $1,214.38—still cheaper than the average pay TV cable service.
*Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Select, Internet and home phone is $99.97/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Home phone: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability.
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Our family of four has been using a Roku 3 for a few weeks now and we've had no problem finding relevant content to watch. It's quite a traditional TV viewing experience, with of course the bonus of being able to pause and rewind. The latest version of the Roku interface is much improved over previous iterations and you can even download an app to use your Android or iOS device as a remote which can save time when typing in search queries. The Roku remote has a built-in headphone jack for late night viewing and in a nice touch, plugging in the headphones immediately mutes the sound on the TV.
PlayStation Vue. Why is PlayStation Vue not a household name? It's probably because Sony stuck the "PlayStation" label on it. Despite the name, you don't need a PlayStation 4 to watch it. And when it comes to cable-over-internet, PlayStation Vue is clearly one of the best and most affordable solutions. Similar to any cable service, Vue has multiple plans. It also has one of the best Cloud DVRs that will automatically save all shows of a type, so you can record every football game or all showings of that TV series.
ISP’s vary by location. I’m maintaining a list of providers with affordable internet only plans you can use to cut the cord. If you can’t find one on that page, try your existing provider. Now I know the “big” internet providers seem only to offer “triple play” packages bundling phone, TV, and internet. However, if you dig around on their site you should be able to find an internet service offering.
Diagram of a modern hybrid fiber-coaxial cable television system. At the regional headend, the TV channels are sent multiplexed on a light beam which travels through optical fiber trunklines, which fan out from distribution hubs to optical nodes in local communities. Here the light signal from the fiber is translated to a radio frequency electrical signal, which is distributed through coaxial cable to individual subscriber homes.
To say PSvue is the best streaming option is to say you have not used any other streaming option. It may have been arguable before they lost the Viacom channels and before their price hike. But after both of those they rank 4th. Directions even without a cloud dave has the best channel selection closely followed by sling. Fubo and Hulu are as good or better than PSVue at this point. I started my cord cutting with PSvue and have used every option in case you were wondering how I came up with my ranking.
But seriously, DIRECTV is where it’s at if you’re a sports fan. On top of NFL SUNDAY TICKET, DIRECTV offers à la carte programming for most major sports leagues, including MLB EXTRA INNINGS®, NBA LEAGUE PASS, MLS Direct KickTM, and NHL® CENTER ICE®. Also, when you upgrade to the ENTERTAINMENT package, you’ll get ESPN, TNT, and TBS—which carry Monday Night Football, Inside the NBA, and the majority of college hoops (including March Madness) between them.
As far as content goes, Spectrum is relatively expensive for what it offers with one key exception. The Silver TV package gives you access to premium channels like HBO, SHOWTIME, and Cinemax for a better entry price than any other competitor ($84.99 per month). So if you’re really into premium channels, Spectrum might be your go-to for the best bargain.
Initial installation may be more expensive with satellite service than initial installation with cable TV. Satellite dishes can be costly, so if your plan doesn’t include a satellite dish and installation, you can end up paying a good deal extra for these services. However, a lot of companies will include a satellite dish and installation for no extra cost, so just be sure to read the fine print.
If you (and your significant other) are comfortable with a larger, more industrial design, the $100 ClearStream 2 is an indoor/outdoor antenna that boasts a 50-mile range. The benefit of the more powerful Clearstream 2 is that I could place it anywhere in the room and pull in 70 channels, ranging from the major networks to PBS affiliates and local Spanish and Chinese language broadcasts.
Start with Netflix and Amazon Prime Video, tack on an HBO subscription to the latter, and consider paying for the Brit-centric streaming service Acorn as well. You’ll have plenty to watch, all commercial-free, and if you hear a lot of buzz about a show that isn’t available through any of those platforms, you can always pay for them on an episode-by-episode basis from Amazon (or iTunes, Vudu, or whichever digital retailer you prefer).
In broadcast television, cord-cutting refers to the pattern of viewers, referred to as cord-cutters, cancelling their subscriptions to multichannel subscription television services available over cable, dropping pay television channels or reducing the number of hours of subscription TV viewed in response to competition from rival media available over the Internet such as Amazon Prime, Sling TV, Crunchyroll, Hulu, Netflix and YouTube Premium. This Internet content is either free or significantly cheaper than the same content provided via cable.
Per your suggestion I have purchased the Roku Streaming Stick, gone thru the installation process, adding some of the free channels, etc. pretty much easy stuff and all working great until I decided to remove the stick from one TV to insert it in another TV. The Stick was VERY HOT! is that normal? I like the stick because of portability, I can take it from the living room TV to the bedroom TV without much hassle, but seems like getting hot is not safe. After a while watching the Pluto channel and going into a couple of commercials when the program re-started, there was NO sound! have to go back to main screen to start Pluto over again. This continue to happen all the time, evening/night as well as during the day. Then another issue started, a screen will come up saying “the USB port didn’t have enough power to run the Roku and needed to be connected to another power source” – I then connected it to the wall, haven’t had this issue anymore. I started running tests, turning on the TV and checking the Stick and it would normally take only about 1/2 hour to start getting hot, after one hour I would need a towel to be able to remove it. Anyone had this problem? Help!!
Before you close your account for good, it may be worthwhile to reach out to your cable provider, who doesn’t want to lose your business. If you’re comfortable negotiating, you can often get a hefty discount for a year or longer. You can usually get a better price if you sign up for a service bundle with internet and phone. Use these tricks to get deals on just about anything.
Grasshopper provides a business number for your cell phone that delivers the business phone functionality you need and more at an unbelievable price. Just mentioning the 2nd number for your cell phone doesn’t really explain what they do. Their service turns the personal phones of you and your employees into a full blow PBX. Read my review of their small business phone system for more information.
DISH also has the best DVR available. The Hopper 3 Smart DVR lets you record up to 16 shows at once, and you can record 2 ½ times more HD content (500 hours) than the Genie from DIRECTV (200 hours). However, keep in mind that the advertised package price doesn’t include the DVR price. You’ll have to pay an extra $10 per month for the Hopper and an additional $5–$10 per month for each added receiver.
Where Mediacom really suffers is its customer service. It consistently ranks at the bottom, a worrisome practice in an industry with an already poor reputation. Consumer Reports readers gave it 58 out of 100, ACSI gave it 56 out of 100. If you choose Mediacom as your cable provider, keep a keen eye on your billing statements and confirm any deals your promised.
In March 2010, we got rid of one of Comcast’s “value packages” (what a joke) and reduced to basic cable. We’ve saved $1,000 and will let the $70 monthly savings pile up month after month, year after year. You’d be surprised at how well you can get along without things you don’t really need. Keep paying for things like premium cable TV and you’re likely to end up broke at age 50 and perhaps destitute at age 60.
Philo ($16/mo. - $20/mo.): This new cut-rate service is cheap for a reason: It eliminates all sports, major networks and premium movie channels, delivering instead what amounts to a stripped-down basic cable package with the likes of History Channel, A&E and TV Land. Philo also has limited DVR storage and can be watched on multiple devices simultaneously. It’s a good starter option for people who want a solid array of traditional cable channels to supplement with subscriptions to Netflix, HBO Now and others.