Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
Always take a moment on a new TV to switch off any special features that are meant to reduce motion-blurring. (These go by different names depending on the manufacturer, but the setting typically has the word “motion” in it, as in Sony’s “Motionflow” or LG’s “TruMotion.”) These settings tend to make movies and even most modern television shows look more flat and artificial, in what’s often called “the soap opera effect.”

DIRECTV is the go to satellite TV provider for sports fanatics. Get exclusive access to every live game every Sunday with NFL Sunday Ticket. Watch your favorite teams on your TV or stream the games on your laptop, phone, tablet, or gaming console. NFL Sunday Ticket also comes with the DIRECTV Fantasy Zone Channel, so you can get all the stats you need on your fantasy team. You'll also have access to Player Tracker, which lets you keep tabs on the stats of your 20 favorite players. Have too many live games going on at the same time? The DIRECTV Red Zone Channel lets you watch multiple games at once, on the same screen. You'll never miss a touchdown again.
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What you get: PlayStation Vue can be configured to resemble an expansive, if somewhat pricey, cable-TV-style programming plan. After recent price hikes, packages range from a $45-per-month basic option to an $80 Ultra plan with about 90 channels, including premium channels such as HBO and Showtime. You get local channels in many major markets and a cloud DVR for recording shows. Vue supports up to five simultaneous users. There's now also a mobile option, so new users can sign up and start watching the service directly from mobile phones, tablets, or PCs even when they’re outside the home.

There are drawbacks, most having to do with content licensing restrictions. Netflix still has a good number of films in its vast library that are unavailable for streaming. With Hulu Plus, TV shows are generally embargoed until at least the day after their original network air dates. And there can also be restrictions on which seasons of a show are available. Perhaps most frustrating, licensing terms for some shows stipulate that while they can be watched on a computer or mobile device for free on Hulu's website, they are prohibited from being viewed on the TV even with a paid Hulu Plus subscription. But remember, an antenna gets you free OTA network channels, so if you're able to work your schedule around the networks' (like in the old days) you can minimize this inconvenience.
Overall, Amazon is still playing catch-up when it comes to Netflix and other streaming services just because they don’t have as much content. However, at technically $8.25 / month it is a bit cheaper than your typical $8.99 or $9.99 package, and you get free, 2-day shipping as a perk. If you shop online a lot, that could end up swinging your choice.

Keeping recordings on a server has its benefits, like making them available on different devices or a backup when your connection (or the service itself) fails, but it can also complicate things. Sling TV adds an extra $5 for DVR access, and on certain services you'll find that recording doesn't work with channels like HBO. Some YouTube TV customers have complained that the system points them to video on-demand copies of shows that include unskippable ads instead of their recordings, so read the fine print and check user reviews first.
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