Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
Great article. I’m just starting to look into cutting the cord and this was most helpful. I just ordered an Arris 6183 and Netgear R6400 in preparation for switching from Centurylink DSL (1.3Mbps max in our area) to Suddenlink (200 Mbps) as our current DSL modem/WI-FI router belongs to Centurylink. I’m leaning toward Sony Playstation Vue and noticed that you preferred the Amazon Fire TV streaming device for this. I was wondering what makes it better for Vue? Thanks

For original programming, it started weak, but upped it a notch with Casual, which got the critics interested and earned Hulu its first Golden Globe nomination. Now it's got a real cool factor thanks to the multi-award-winner A Handmaid's Tale. It's also made itself the exclusive place to watch the entire back catalog of classic shows like Star Trek, South Park, Seinfeld, the original CSI, and a bunch of Cartoon Network/Adult Swim shows. It has a smattering of movies, but really, Hulu is all about the TV shows.
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There's no need to break the bank just to get television. Plenty of providers offer cheap cable TV packages, so you can save your money for what really matters. Check out Spectrum's Triple Play bundles. When you bundle with internet and home phone services, you can get TV and internet for as little as $30 a month for each. DIRECTV also offers affordable plans. You can get over 155 channels for just $35 a month. If you cut out just a few Starbucks and late night froyo trips every month, you could use the savings on hours of priceless entertainment!
Next, sign up for a service (or a couple). Hulu, for instance, will give you access to a wide variety of current television, and with both Netflix and Amazon Prime, you'll have plenty of movies and television that has already hit DVD. These three subscriptions will be slightly less than $30 a month. Or you might decide to go with a single television app (like CBS All-Access or the Smithsonian channel) and spend just $5/month. Maybe you want to try a premium service with one stand-alone app; whatever you want to do, go for it! You can sign up for these services once your dongle is installed; the screen will walk you through the steps but the process is pretty similar to downloading an app on your phone and using it.
Up until a couple of years ago I had never paid for cable or satellite tv. I wrote in one post about how I still got all of my favorite shows via streaming alternatives, and how I wasn’t really missing anything by not having cable. I realized after we got cable (at my wife’s behest) that I HAD been missing watching all of my favorite sports teams because for the most part sports is one of the biggest things you can’t really get in all the free streaming options. Now that I’ve had the sports for a couple of years, I’d have a hard time dropping it I think. At the very least, however, we’re making sure to not pay too much for our TV. We just switched from Comcast cable to Dish Network when our promo deal expired and we had to pay $85/month for cable alone. When they wouldn’t droip our rates we switched to Dish Network and got more channels for about $40. I’m sure we’ll have to do the same again in a year or so when our new deal runs out. *sigh. If only all the sports teams streamed their games live for free!
For us, the best strategy seemed to be to tell the customer service folks we talked to that we simply did not watch the service at all, thus it didn’t matter how cheap they made it. This was a true statement, after all – we hadn’t watched it at all for weeks prior to the call. While they gave us some pushback and tried to make some lowball offers, I simply responded with, “That’s great, but we just don’t watch the service at all,” and it’s really hard for them to say anything about it.
While most cable companies offer standalone TV services, many also offer TV and internet bundles with built-in savings. Along with saving you money on your monthly bill and possibly installation costs, bundling cable TV and internet could qualify you for equipment upgrades, extra package options and more. Plus, cable TV and internet bundles make shopping for home services simple.
Whether the price is worth it is in the eyes of the beholder. Vue may not be the cheapest, but many users feel it is the best value according to anecdotal reports in various forums. That assessment is based on features, channel selection, user interface, DVR, etc. Regardless of which streaming service is chosen, the vast majority of cord cutters claim they are saving a bundle compared to traditional cable/satellite. As for Vue's competitors, by the time you include add-ons (e.g., sports and/or movie packages) and premium channels, are you really saving much? Some of the competition also charges extra for DVR usage, but not with Vue.
The option that has become the standard at our house for watching TV, movies via Netflix and a variety of other sources is a software called PlayOn.  PlayOn is basically a media streaming software that will pull the video streams from sites like Hulu.com, Youtube.com, network websites, MLB.TV, Netflix, Amazon Video and others and allow you to stream them over the home network, to a network media player attached to your TV.
Cox is one of the few providers that offer the option to self-install your service. The catch? It’ll cost you $20 — basically charging you to DIY. Your alternative is a $75 professional installation. This doesn’t seem to hurt its customer satisfaction though, as it scored 65 out 100 from Consumer Reports and 63 out of 100 from the ACSI — both scores above Comcast and Mediacom.

For original programming, it started weak, but upped it a notch with Casual, which got the critics interested and earned Hulu its first Golden Globe nomination. Now it's got a real cool factor thanks to the multi-award-winner A Handmaid's Tale. It's also made itself the exclusive place to watch the entire back catalog of classic shows like Star Trek, South Park, Seinfeld, the original CSI, and a bunch of Cartoon Network/Adult Swim shows. It has a smattering of movies, but really, Hulu is all about the TV shows.
Pvue has went from $30 on the basic to $40 as there is no longer that package. I thought that meant all of the locals or at least two would be upcoming. Only one so far FOX. I have been given a grace period on the increase for now and maybe that is partly because I still have only one network. Otherwise I have been beset with regular glitches, problems including messed up dvr recordings, etc, etc. The list it long. I still cannot get smooth play using the browser app. Just last night an amazon update was required for my firestick and that along with phone calls, Pvue reset etc had me out of tv for one full hour. I sit down to watch some tv and this is what I get for an evening? I don’t know why but I am delaying going to a YouTubeTV trial because PVue is still $30. I think I am going to do the trial though because the aggravation is worth more than $5 difference if YouTubeTv is ok.

The dirty secret about internet-based TV services is that they are far more profitable for the pay-TV industry than their traditional lines of business. U nlike video, high-speed internet is growing. Leichtman estimates that the largest cable and telephone providers had 455,000 net additional broadband Internet subscribers in the most recent quarter compared, topping the 235,000 gain from a year earlier.


I found the article interesting. After I lost my job, I spent time looking for cable alternatives. I ended up buying a e-book entitled “Remote Control: Stop Losing Money And Easily Take Control Over What You Watch on lulu.com. I saw someone talking about it on the Breaking Bad facebook page (I am a Fan). It cost me $6.37 and basically taught me how to put a program on my laptop that allows me to access movies, TV shows, anytime I like. I now only pay for my Internet charge. No more cable for us. My kids love it when we have movie night and I love that I don’t spend $160/month any more. Oh, and it also had a money back guarantee, so I figured what the heck. Anyway, hope that helps someone too.
DIRECTV also offers more full-time high-definition (HD) channels than anyone, and it has the ability to record up to 200 hours of HD video content. So whether you’re tuning in to see Tom Brady’s piercing baby-blue eyes or just want to marvel at the realistic zombie makeup on The Walking Dead, you can expect a crystal clear picture for both live TV and recorded shows off your Genie DVR.
As equipment improved, all twelve channels could be utilized, except where a local VHF television station broadcast. Local broadcast channels were not usable for signals deemed to be priority, but technology allowed low-priority signals to be placed on such channels by synchronizing their blanking intervals. Similarly, a local VHF station could not be carried on its broadcast channel as the signals would arrive at the TV set slightly separated in time, causing "ghosting".[citation needed]
The good news is that nearly all of these services offer the ESPN family of networks as standard, at the lowest tier. Many then offer regional Fox Sports channels, and even an array of overseas sports broadcasts. Soccer fanatics should also look into FuboTV, which emphasizes the major sports leagues in general but is particularly generous with international football. Again, be sure to check with the various live TV providers to see what you’re allowed to see in your region and for what price. (If you can afford it, consider Playstation Vue, which offers easy access to the many games streaming every day on ESPN’s website.) ESPN also now offers ESPN+, which features a selection of live games from professional and college sports, along with access to the network's documentary films and some studio content exclusive to the subscription service.
Already mentioned in another thread, but, SlingTV has good sports coverage -- otherwise, we use OTA for, e.g. PBS -- but, beware that the SlingTV WebOS client (runs on LG 4K TVs) is unreliable with some sports channels. (With others, it works fine ?!) The SlingTV WebOS client needs to be robustified. SlingTV works fine via web/chrome/Windows10 and on IOS.
The major network channels are all broadcast in HD. And you'll be pleasantly surprised to learn that the quality of uncompressed HD video in an antenna feed is actually superior to what you've been getting with your cable box. Cable operators have to deliver hundreds of channels, plus broadband and phone service over a single connection to your home, so the TV signal is usually compressed to conserve bandwidth. Not so with your OTA feed. The difference is immediately noticeable. Outside of a Blu-ray movie, this is the best output I've ever seen on my TV. And did I mention the channels are free?
In the face of rising prices, poor customer service and ever more frequent blackouts over fee disputes, many consumers yearn for a way out of the grip of their cable TV subscription. Though companies such as Google, Intel, Sony and Apple are all working on Internet-delivery TV platforms, none have yet secured the content deals needed to launch a credible service. And while industry analysts point out that the number of cord cutters has yet to reach the critical mass needed to force changes to the cable TV business model, the fact is that today there are viable TV options to the triple digit cable bill.
These antennas are compatible with all televisions made since 2007 (when built-in digital tuners became a federal requirement) and they plug directly into the coaxial port in back of your TV. Once plugged in, you simply have your TV scan for available digital signals. Most TVs have a signal meter display that shows just how well each channel's signal is being received.
This is a little hard to answer because I don’t know the make and model of your TV. That said, your antenna should be plugged in to your ATSC input, and you will need to scan for channels once the antenna is plugged in. Your QAM input is not for your antenna. It’s for a cable hookup. If you have a quality TV, I imagine the picture-in-picture should work with OTA channels unless your tuner has some kind of restriction.
You will be getting live TV from all of the major broadcast networks through your TV antenna. This includes 47 of the top 50 TV shows! If you are currently using a DVR from your pay-TV provider and have become accustomed to being able to pause and rewind live TV, record your favorite shows to watch later and skip commercials, you will want a DVR for your TV antenna.
Cord cutting simply means canceling your pay-TV service. Cord cutting has been a growing trend since 2009, when over-the-air broadcast signals switched from analog to digital. People began to realize that they could now get the vast majority of their favorite TV shows in beautiful HD using a simple television antenna rather than paying monthly fees to a TV provider.
For example, DIRECTV charges $20 a month for every month remaining on your contract. So if you need to get out of your contract but you still have nine months left, you’re looking at a cool $180 plus a $15 deactivation fee. It’s steep, for sure, but it’s all in the contract agreement. Make sure to ask your provider about early termination fees before you sign, just in case.
Bundles that include television service are offered by cable and phone companies. Since fiber-optic is only available in limited areas, the phone companies usually also offer a bundle where the TV component is delivered by a partner satellite TV company. In any case, bundling TV with some combination of home phone and Internet can yield monthly savings. Click below to see and compare bundle offers.

If you're opting for streaming you have a lot more control about your choices. While a service like PlayStation Vue brings packages that are cable-like with more channels as they grow in price, Sling TV starts lower at $25, and offers more flexibility in what you can choose to add. If you only need a few channels, picking the right provider will be everything, and without contracts, you can swap services in and out as necessary. Pick up CBS All Access with its free introductory month to catch up on Star Trek, then jump over to HBO Now to binge Game of Thrones while you wait for the next season.

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