Last year, the company’s VP of customer service, Tom Karinshak, detailed some steps Comcast is making to overhaul its customer service, including; expanding digital care teams, a callback feature that allows you to schedule a time for Comcast to call you (rather than wait on hold), and an ETA feature that messages customers on the arrival status of service technicians (for installation and troubleshooting).
We interviewed about 20 current and former industry executives and analysts to understand why traditional television has started losing its foothold in America’s living rooms. Some blamed their peers for decisions that made cable too pricey or opened the door to online competition, and many declined to be identified for fear of angering business associates. In reality, almost everyone played a role in jeopardizing the business.
Before canceling your cable or satellite service, make sure your planned cord-cutting options will work for you. For the antenna option to work well, you need to be in a location where it is easy to receive over-the-air TV broadcast signals. A good idea is to connect an antenna to your TV and see what local channels you can receive. Also, check your smart TV, Blu-ray Disc player, or media streamer to see if they offer the streaming channels and services you desire.
Streaming: If you have a smart TV, media streamer box or stick (Roku, Amazon Fire TV, Google Chromecast, Apple TV, etc.), or smart Blu-ray Disc player, and subscribe to an internet service, you can access TV program and movie content without an antenna or cable/satellite service. Popular streaming services include Netflix, Hulu, Amazon, Crackle, Vudu, and YouTube.
YouTube is the most popular streaming-video platform online; it was only a matter of time until YouTube tried its hand at providing live TV, too. For $35 per month with this service, you'll get almost 40 channels — which is, admittedly, not that many. Still, there are some good networks, especially for sports fans: multiple stations from ESPN, CBS Sports and Fox Sports. YouTube TV's biggest draw is the service's unlimited DVR feature, which lets you record as much as you want and keep it for up to nine months. The integration with the rest of YouTube feels half-baked, though.
I’ve watched Amazon produced shows like “Bosch” (now on Season 4), “Goliath” and even the cut-loose-too-soon series “Mad Dogs”. Amazon is also in the movie business these days so you can catch its award-winning produced films like “Moonlight” and “Manchester By the Sea”. And it has gotten into the business of scooping up movies from film festivals around the country like Sundance Film Festival and Toronto Film Festival. Amazon has a much longer free trial of 30 days.
In second quarter 2011, Comcast lost 238,000 television customers, compared to 265,000 a year earlier, though the company was making up for these losses with increases in other services such as Internet. Moffett said the slowing rate indicated that online sources were not making people drop cable as quickly. On the other hand, Time Warner Cable and Charter Communications lost more customers in the quarter than in 2010.[9] Time Warner Cable lost 130,000, while Dish Network lost 135,000; by comparison, DirecTV gained 26,000 subscribers, compared to 100,000 the previous year. Nielsen Media Research estimated that the number of households with at least one television set had decreased from 115.9 million to 114.7 million, while also estimating an increase in program viewing by computer, tablets or smartphones. Services such as U-verse were increasing their subscriber numbers by offering special features: U-verse's "My Multiview" option allowed people to watch four channels at once, while Cablevision's "iO TV Quick Views" allowed the display of up to nine channels at once.[10]
Hulu and CBS All Access are the best places to start here, with Netflix as a potential add-on. You also may want to invest in an antenna to see if you can pick up a local channel that carries MeTV or a similar retro television service. Also, since the Philo live TV service has Nickelodeon and TV Land (and is super-cheap, starting at a bare-bones package for $16 a month), it might be worth subscribing to that as well.

I’ve watched Amazon produced shows like “Bosch” (now on Season 4), “Goliath” and even the cut-loose-too-soon series “Mad Dogs”. Amazon is also in the movie business these days so you can catch its award-winning produced films like “Moonlight” and “Manchester By the Sea”. And it has gotten into the business of scooping up movies from film festivals around the country like Sundance Film Festival and Toronto Film Festival. Amazon has a much longer free trial of 30 days.
This is hands-down the most important part of your cord cutting solution. If you've never used a TV antenna you're going to be amazed at the value you will discover. Depending on where you live, people will have different requirements for TV antennas. We offer a thorough explanation in our Antenna Selection Guide. Channel Master has been making TV antennas since 1949 and we are the experts.
The major network channels are all broadcast in HD. And you'll be pleasantly surprised to learn that the quality of uncompressed HD video in an antenna feed is actually superior to what you've been getting with your cable box. Cable operators have to deliver hundreds of channels, plus broadband and phone service over a single connection to your home, so the TV signal is usually compressed to conserve bandwidth. Not so with your OTA feed. The difference is immediately noticeable. Outside of a Blu-ray movie, this is the best output I've ever seen on my TV. And did I mention the channels are free?
Also, all of the channels available from any of these cord cutting options are not offered by Comcast. The premium line-ups have to be purchased separately. So, trying to get multiple TVs with full DVR functionality, as well as keeping enough bandwidth for those times when a household is very busy, means not one of these cord cutting choices make any sense. They are over-priced, unless you are a single TV household or live in an area where OTA TV, cable, and phone service is very limited. I hate that Comcast has the upper hand. Verizon was blocked from putting FIOS in my area because I live in Comcast’s backyard. They have all the local politicians in their pocket. These companies like Sling, VUE, and the rest of them, want to see more cord cutting. They need to start putting all the preferred channels in their line-ups and making some offers where packaging premium stations gives a discount. This ala-cart pricing sucks to high heaven. It only benefits those who NEED a cord cutting option. But, it does nothing special for those who are using Comcast.
Investors also pressured media companies to take Netflix’s cash. Take, for instance, Time Warner Inc., which is now owned by AT&T Inc. While Disney, CBS, and others licensed many of their old shows to Netflix, Time Warner initially held out. Starting in 2009, Time Warner and Comcast Corp. tried to rally the industry around an idea to slow Netflix by making TV episodes available online—but only to cable subscribers. The idea was called TV Everywhere.

Plan for how you’ll watch TV without cable. “If you want to take advantage of streaming services—such as Netflix, Hulu, Amazon Prime, and so forth—you’ll need a way to display them on your TV,” according to Tom’s Guide, a popular unbiased technology product review site. The top strategies are to buy a smart TV or a streaming device for cable TV alternatives. Netflix is what you want if you like to binge-watch entire seasons of previously aired shows. Hulu is best for the latest popular shows, and Amazon Prime has many of the same titles as Netflix and Hulu but, because it’s newer, lacks the extensive library of shows. Sling TV is another option, and it streams live cable shows.

Cable TV is widely available to U.S. residents, so it's a very popular option. This connection transmits information via an electric current that travels through copper cables buried underground. If cable TV is available in your area, the installation process should be pretty painless, as the infrastructure is already in place. Cable television is a great option for those that don't want to commit to long-term contracts. Some providers like Spectrum offer “no contract” options, but when a contract is required, it's typically shorter than those required for satellite TV. Cable TV plans tend to be more expensive than satellite, and the HD quality isn't as good. However, many providers let you bundle TV with high-speed cable internet to save on your monthly bill!
The Fire TV Cube adds voice controls to your TV, sound bar and even (ahem…) a cable box — if you’re into that sort of thing. Being able to turn on your TV, or even start a show on Hulu while you’re TV is still off really feels like a luxury coming from a more expensive television. I just reviewed the new Fire TV Cube and thought that Amazon did a really great job.

Roku ($29.99 - $99.99): One of the pioneers in the concept of cheaply and simply turning any TV into a streaming portal, Roku offers a wide range of products, from simple sticks to bigger (yet still compact) boxes. Because it’s been around so long, Roku has agreements with pretty much every major and minor streaming video service, and it is even integrated into some smart TV models. The company has also been giving its customers more power to control the sound of what they’re watching, with features like “night mode” (which mutes explosions and amplifies whispers) and “private listening” (which allows viewers to watch a show or movie on their TVs but listen to it through headphones).
If you aren’t close enough to the TV towers to use an indoor antenna you may need an outdoor solution. Furthermore, today’s digital TV signals require a TV with a digital tuner. If your TV was made before 2007, it may not have one. For solutions to these issues, check out my post How To Get Local Channels Without Cable. I also expand on this a bit in the TV Antenna section later in this guide.
I was pissed over that stupid robot test garbage. I complained several times and they have made it a lot better, but maybe not for everybody? I used to use the signs test, I don’t know really why, but I have found the cars panels work well. Hit the left bottom button until you get to cars, Usually just need a few clicks for that to work. I used to have lots of fun when my ISP kept changing my IP address and had to call maybe several times a week to have my Vue location reset. I understand their need to make sure people aren’t using this when it is not allowed but they need to make the access better for customers.
What you get: PlayStation Vue can be configured to resemble an expansive, if somewhat pricey, cable-TV-style programming plan. After recent price hikes, packages range from a $45-per-month basic option to an $80 Ultra plan with about 90 channels, including premium channels such as HBO and Showtime. You get local channels in many major markets and a cloud DVR for recording shows. Vue supports up to five simultaneous users. There's now also a mobile option, so new users can sign up and start watching the service directly from mobile phones, tablets, or PCs even when they’re outside the home.
Let's not forget that most of us have access to live television! I know it sounds arcane, but it is still possible to pick up most major channels using a high-definition digital antenna. If the biggest thing holding you back from taking the leap is that you just can't wait an extra second to watch that television show, a good digital antenna will do the trick.

We bought the adapter boxes for our old analog TV’s and watch broadcast digital. Our favorite channel is Retro TV. They broadcast old TV series (we’re old, too). Some good stuff. We have been disappointed in the quality of broadcast digital, however. The picture is constantly breaking up. We get “No Signal” way too often. Maybe it’s the cheap adapter or cheap antenna. Anyway, “not as advertised” by the government. The quality and reliability of broadcast analog was much better.

One last point on what to watch: If you really want to pay only for what you want to watch and nothing else, don’t forget that iTunes, Amazon, Vudu, Fandango Now, Cinema Now, Google Play and others will gladly sell or rent you movies and episodes of TV series to watch on your computer or TV. If you’re thinking of your various subscriptions as an analogue to cable, then think of this option as akin to the old-fashioned “pay per view.” The fees can add up if you watch a lot, but these vendors have some free videos, too. 
A Nielsen report showed that during the fourth quarter of 2011, the number of people paying for television had dropped by 15 million people (a rate of 1.5 percent), and the number of cable subscribers dropped by 2.9 million.[11] A 2012 Deloitte report said 9% of television households dropped cable service during 2011 and an additional 11% planned to cancel their service.[12] Sanford Bernstein estimates 400,000 dropped pay video services during the second quarter of 2012, up from 340,000 in 2011. One reason for the drop was college students' returning home for the summer, while the companies made up for the loss in other quarters. However, the number of new homes paying for television service is less than the total number of new homes.[5] Another possible reason is services, such as time shifting and live recording capabilities, that were once exclusive to pay television services, are now being offered to cord cutters.[13] Although the number of subscribers usually increases in the third quarter, in 2012 only 30,000 people added pay television service, according to a study by the International Strategy & Investment Group. Cable lost 340,000 subscribers (with Time Warner Cable accounting for 140,000 of that number) and satellite gained only 50,000; telephone companies added 320 subscribers.[14] Throughout 2012, pay television added only 46,000 new subscribers, out of 974,000 new households overall, according to SNL Kagan. 84.7 percent of households subscribed, compared to 87.3 percent in early 2010.[15]
Cord Cutting Strategy #5: When you call to cancel the service, they will try to retain you with some very low offers. Ignore those offers and stick to your plan. Stating clearly that you do not watch the service any more is a great way to cut through their offers. Expect to spend some time on the phone, and expect some significant “we want you back” offers afterwards; just ignore them all.
Showtime Online has a unique service of being able to be added on to other services that you may already subscribe to. For $9 a month, it can be added to Amazon Prime and Hulu and for $11, Playstation Vue. Showtime offers you award-winning series like Dexter, Weeds and House of Lies as well as a large selection of movies including action, comedies and dramas added each month. The stand-alone service is $11 and it offers both live viewing and streaming.
Most providers heavily encourage bundling your telecommunication services; phone, internet, and sometimes home security. Some providers, like Comcast and Cox, give you wide range of TV and internet options that you can purchase independently. Others, like Charter Spectrum, only offer one TV package without bundling. If you choose Mediacom, you won’t have an option at all, as all its TV plans require an internet bundle. On the plus side: By bundling, you’re likely to save an average of $20 to $30 for each service.

There's no need to break the bank just to get television. Plenty of providers offer cheap cable TV packages, so you can save your money for what really matters. Check out Spectrum's Triple Play bundles. When you bundle with internet and home phone services, you can get TV and internet for as little as $30 a month for each. DIRECTV also offers affordable plans. You can get over 155 channels for just $35 a month. If you cut out just a few Starbucks and late night froyo trips every month, you could use the savings on hours of priceless entertainment!
◊ To qualify for the contract buyout program, a customer must order and install a qualifying Triple Play or limited Double Play promotion; offers not available in all areas. Offer available to qualifying customers only who have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. For contract buyout qualifications, go to Spectrum.com/buyout.

One of the advantages of unplugging from the physical cable sticking out of a socket in your home is that you’re free to enjoy the entertainment you’re paying for on any screen you happen to have handy, be it a laptop, tablet or mobile phone. Many streaming services, like Netflix and Hulu, keep track of what you’re watching and will let you pause a show or movie on one device, then pick it up later on another device. 
Not all media streamers offer the same channels: Smart TVs and Blu-ray players, as well as standalone media streamers, don't all offer the same selection of channels and services. Roku devices are the most comprehensive with up to 4,500 possibilities, but there are other media streamers available (such as Amazon Fire TV, Google Chromecast, and others) that may not have the channels and services you desire.
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