When we went through the ordering process for Spectrum and got all the way to the check-out, we realized we never got to choose which DVR we wanted. Spectrum offers both Motorola and Cisco DVRs (neither of which stand out from competitor DVRs like the Genie or Hopper 3), and as far as we can tell, you get whichever one Spectrum decides to send you.
To help you comb through your options, we’ve put together this overview of 2018’s best TV providers and based it on our individual, in-depth reviews of each company. We know that not everyone wants the same thing from their TV provider, so we broke it down by satellite, cable, fiber-optic, and streaming providers. We encourage you to use this as a quick comparison, and dive into our individual reviews for a more thorough rundown of the companies that catch your eye.
Where Mediacom really suffers is its customer service. It consistently ranks at the bottom, a worrisome practice in an industry with an already poor reputation. Consumer Reports readers gave it 58 out of 100, ACSI gave it 56 out of 100. If you choose Mediacom as your cable provider, keep a keen eye on your billing statements and confirm any deals your promised.
For example, if your TV isn’t working, you can designate whether it’s grainy, frozen, tiled, blue, or black. After a few more questions about your service, you’ll get a specific solution and clear way forward (even if that means scheduling professional help). It’s a small convenience, but we love the option to handle simple fixes ourselves, instead of having to parse through outdated forums or spend our lunch break on hold with a technician.
In the most common system, multiple television channels (as many as 500, although this varies depending on the provider's available channel capacity) are distributed to subscriber residences through a coaxial cable, which comes from a trunkline supported on utility poles originating at the cable company's local distribution facility, called the "headend". Many channels can be transmitted through one coaxial cable by a technique called frequency division multiplexing. At the headend, each television channel is translated to a different frequency. By giving each channel a different frequency "slot" on the cable, the separate television signals do not interfere with each other. At an outdoor cable box on the subscriber's residence the company's service drop cable is connected to cables distributing the signal to different rooms in the building. At each television, the subscriber's television or a set-top box provided by the cable company translates the desired channel back to its original frequency (baseband), and it is displayed onscreen. Due to widespread cable theft in earlier analog systems, the signals are typically encrypted on modern digital cable systems, and the set-top box must be activated by an activation code sent by the cable company before it will function, which is only sent after the subscriber signs up. If the subscriber fails to pay their bill, the cable company can send a signal to deactivate the subscriber's box, preventing reception.
Before you close your account for good, it may be worthwhile to reach out to your cable provider, who doesn’t want to lose your business. If you’re comfortable negotiating, you can often get a hefty discount for a year or longer. You can usually get a better price if you sign up for a service bundle with internet and phone. Use these tricks to get deals on just about anything.
The question of "when does it make sense?" can easily be rephrased as "how much money can I save?" and one of the biggest factors will be the price difference between combined internet and TV service or just internet. These are also the options that vary the most widely based on where you live, and the availability of promotions or contracts that can keep prices down for a short time.