Comcast has earned a reputation for bad customer service, but it has steadily improved its ratings year after year. Its ACSI score rose by eight points in just one year, from 54 out of 100 in 2015 to 62 out of 100 in 2016. This is an indication that the company is making an effort to improve its reputation and will likely continue to progress. Though from 2017 to 2018, its rating did drop by one point.


Bundle price is $89.97/mo. Yr 1 & $109.97/mo. Yr 2; standard rates apply after 2 years. Qualifying bundle includes Charter Spectrum TV™ Select, Charter Spectrum Internet™, and Charter Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Many cord cutters opt for online streaming services to save money on TV. But in reality, those cord cutters often end up spending more money than they would for a cable TV package. To get all of your favorite shows and networks, you would probably need to get subscriptions from multiple streaming services. Add up the combined costs of Hulu, Netflix, and Sling TV, and you're at about $40. For the same price, you could get a DIRECTV package with over 155 channels and thousands of on demand titles to access on the go. Why limit yourself to just a few networks and deal with the hassle of paying for multiple streaming services?
Hulu With Live TV ($39.99/mo.): The package varies from region to region, but for the most part this is one of the most conveniently cable-like services out there. It has most of the major basic cable channels — including ESPN and the big cable news outlets (CNN, MSNBC, Fox News) — and some local broadcast channels. The base price also includes everything that standard Hulu has to offer and up to 50 hours of DVR recording of live telecasts. For additional fees, users can eliminate commercials on Hulu shows, expand the DVR storage and add subscriptions to HBO, Cinemax and Showtime.
When you start adding Paks ($10–$16 per Pak per month) on top of your base service charge, your monthly price starts to go up pretty quickly. It’s nice to start so low, but don’t expect to get out at the advertised price. Also, keep in mind, most Paks are limited to the Contour TV package, so  if you’re looking for more options, you’ll be starting at a higher base price.
We haven’t mentioned customer service with other cable TV providers, but we think we should emphasize that Xfinity customer service is known for being especially terrible. We understand if you’re not surprised—Xfinity has earned its reputation. However, many of us still use Xfinity because it’s the best of what’s available (most people have access to only one or two cable TV providers in their area).
The main piece of equipment you will need to turn off cable is a streaming device. Luckily, most of us already have one. Many of the TVs sold these days are smart TVs that support various streaming services. Modern Blu-Ray players also tend to have smart features, and if you are a gamer, you can use your Xbox One or PlayStation 4 as a streaming device.
As for Kodi, it can be useful if your are using something like HDHomeRun, or PLEX. But I think if you’re just starting out with streaming, you should try a Roku or Fire TV device. They both have easier interfaces for platforms like Netflix or Amazon Video. They also have apps for live TV streaming services like PlayStation Vue or Sling TV if you want a bundle of cable channels. Good luck!
The comments about Spectrum DVRs are not accurate based on our experience. We have Spectrum (previously Time Warner) and our DVR allows us to record 4 channels simultaneously (not 2) while watching a fifth channel. Also, our DVR can store substantially more than 21 hours of HD content as the review claims. I’m only guessing, but I’m sure we are able to store at least 100 hours of content. Overall, we’ve been satisfied with the Gold package. There are lots of channels including premium channels (HBO, Showtime, NFL Network, etc.) and there are decent mobile viewing capabilities. The Spectrum app allows you to watch all content and manage DVR settings when you’re connected to your home Wi-Fi. Substantially fewer channels are available on the Spectrum app when accessed via the internet; however, this is shortfall can largely be made up by downloading the apps for individual channels such as HBO Go, Show Anytime, Max Go, etc. On the negative side, Spectrum is expensive and the internet speeds never measure up to what they advertise. Instead of getting 100Mbps we get about 50 down/35 up. In fairness, most people I talk to all seem to have the same complaint about their service provider. And, of course, the customer service generally stinks.

With HBO Now, however, the need for a pilfered password is removed. It's the only option if you don't have someone from whom to pilfer. Anyone with internet and supported hardware can subscribe and watch original HBO programming like GoT, Divorce, Big Little Lies, Insecure, Westworld, Veep, Curb Your Enthusiasm, and Silicon Valley, plus the entire back catalog of shows: The Sopranos and The Wire forever! Try it free for an entire month.
On both Roku devices and Apple TV, much of the best content does require a pay per view fee or subscription, so you'll want to keep an eye on how many you buy. And there are a growing number of apps like HBO Go that are restricted to those still with a cable/satellite TV subscription. But even if you never venture much beyond Netflix and Hulu Plus, you're getting a lot of content for very little money.
First, the best TV moved from networks to cable. Now a similar transition is moving top talent from cable to the streaming world. Netflix ($8.99 per month for HD streaming) has House of Cards, Orange Is the New Black, and Unbreakable Kimmy Schmidt—all of which have received almost universal acclaim—and Amazon ($99 per year for video and a variety of other services) isn’t too far behind with comedy Alpha House, crime drama Bosch, and the Golden Globe-winning Transparent.

With HBO Now, however, the need for a pilfered password is removed. It's the only option if you don't have someone from whom to pilfer. Anyone with internet and supported hardware can subscribe and watch original HBO programming like GoT, Divorce, Big Little Lies, Insecure, Westworld, Veep, Curb Your Enthusiasm, and Silicon Valley, plus the entire back catalog of shows: The Sopranos and The Wire forever! Try it free for an entire month.
More channels and movies, plus plenty of extras and premium options. That’s how we roll at Midco®, so you can command your own personal cable TV entertainment experience. You’ll enjoy hundreds of channels, and smooth mobile streaming with TV Everywhere and mobile ON Demand. There’s a Midco cable package for everyone – and you can combine cable TV with Midco Internet and home phone to save even more.
Happily, the NFL has remained committed to airing local market and national games on free broadcast TV networks, so your TV antenna is going to provide ample football coverage! You'll get Sunday games, Sunday Night Football and Thursday Night Football. The only thing missing is Monday Night Football, which is only available on ESPN. There's now a great solution for cord cutters to get ESPN at a low cost and we'll explain more in the Streaming Services section below.
For us, the best strategy seemed to be to tell the customer service folks we talked to that we simply did not watch the service at all, thus it didn’t matter how cheap they made it. This was a true statement, after all – we hadn’t watched it at all for weeks prior to the call. While they gave us some pushback and tried to make some lowball offers, I simply responded with, “That’s great, but we just don’t watch the service at all,” and it’s really hard for them to say anything about it.
Amazon has invested heavily in creating original TV shows, and often asks viewers to vote on the pilots they'd like Amazon to develop into full seasons (supposedly they're doing away with "pilot season" in the future). Great shows include The Tick, Sneaky Pete, The Marvelous Mrs. Maisel, Catastrophe, Bosch, Mozart in the Jungle, and The Man in the High Castle.
We’re not going to make you jump through hoops either—we know it’s a timely decision to make and one that you have to be confident in. We keep our comparison service quick and easy to use by allowing you to find the right provider in your local area. Simply enter your zip code, view and compare the plans and deals across a range of providers, and then select the one that best suits your needs. We also provide all the contact details that you’ll need in order to call and set up your service.
The early systems simply received weak (broadcast) channels, amplified them, and sent them over unshielded wires to the subscribers, limited to a community or to adjacent communities. The receiving antenna would be higher than any individual subscriber could afford, thus bringing in stronger signals; in hilly or mountainous terrain it would be placed at a high elevation.
I had called my cable company once to see if I could get a better deal after being a loyal subscriber for three years. For many months, I loved the service that I got for the price I paid. Then one day, that price wasn’t so great anymore. All of these fees started showing up on my bill. The customer service rep I spoke with on the phone listened as if a grave matter of national importance was being discussed.
It’s a critical issue since Sling TV had more than 2.3 million subscribers as of the most recent quarter while DirecTV Now serves more than 1.8 million clients. AT&T recently launched an even skinnier bundle called AT&T Watch that appeals to viewers not interested in sports. Other companies including Verizon and T-Mobile may get into the skinny bundle business, which UBS expects to represent 25% of all pay-TV subscriptions by 2022.
If YouTube is a staple of your cord-cutting experience—and with millions of hours of video uploaded every second, it probably should be—then maybe this paid experience will be to your liking. After a one-month trial, 10 bucks a month gets you completely ad-free YouTubing—plus access to original shows behind the paywall. These aren't TV shows in the classic sense, but originals created by YouTube stars. YouTube also partnered with big names like Eminem and Katy Perry, as well as the Sundance Film Festival. You also get access to YouTube Music and Google Play Music. Don't confuse it with YouTube TV, which we discuss below.
Today, cord cutting is accelerating due to several factors such as the emergence of DVRs for TV antennas, which provides a very cable-like viewing experience, and the existence of streaming services that provide access to the Cable TV shows that are not available from a television antenna, and for a lot less money than what you would typically spend with a pay-TV service.

Perhaps no one deserves more credit for threatening the old TV business model than Netflix Chief Executive Officer Reed Hastings. As the driving force behind the world’s largest streaming video service, with about 130 million subscribers, he’s taught consumers to expect an abundance of old and new shows and movies, without the irritation of commercial interruptions, for just $8 a month.

With Frontier, depending on your location, you may be able to choose between FiOS TV or Vantage TV. FiOS TV is service by fiber-optic cable, rather than traditional. If you choose to bundle, you’ll have fiber-optic internet too — which means astronomical speeds. For your TV service, it might mean a sharper image but only if you have an HD or Ultra HD television to support it.
For decades, consumers who wanted just a few channels had to pay for all of them. Comcast or DirecTV couldn’t offer, say, MTV without also including Viacom’s less popular channels such as TV Land. While consumers wanted to pay for single networks on an a la carte basis, the industry fought attempts to break the bundle into smaller, less expensive pieces.

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Top-rated HDTV indoor antennas include the window-mountable Moho Leaf Metro ($17, above) or the tower-like Terk Omni ($60), both non-amplified antennas that plug directly into a TV tuner. Outdoors, you could try the roof-mountable Antennas Direct ClearStream 2Max or 4Max models, with 60- and 70-mile ranges, respectively. Other antenna makers include 1byOne and View TV.
Also, all of the channels available from any of these cord cutting options are not offered by Comcast. The premium line-ups have to be purchased separately. So, trying to get multiple TVs with full DVR functionality, as well as keeping enough bandwidth for those times when a household is very busy, means not one of these cord cutting choices make any sense. They are over-priced, unless you are a single TV household or live in an area where OTA TV, cable, and phone service is very limited. I hate that Comcast has the upper hand. Verizon was blocked from putting FIOS in my area because I live in Comcast’s backyard. They have all the local politicians in their pocket. These companies like Sling, VUE, and the rest of them, want to see more cord cutting. They need to start putting all the preferred channels in their line-ups and making some offers where packaging premium stations gives a discount. This ala-cart pricing sucks to high heaven. It only benefits those who NEED a cord cutting option. But, it does nothing special for those who are using Comcast.
But seriously, DIRECTV is where it’s at if you’re a sports fan. On top of NFL SUNDAY TICKET, DIRECTV offers à la carte programming for most major sports leagues, including MLB EXTRA INNINGS®, NBA LEAGUE PASS, MLS Direct KickTM, and NHL® CENTER ICE®. Also, when you upgrade to the ENTERTAINMENT package, you’ll get ESPN, TNT, and TBS—which carry Monday Night Football, Inside the NBA, and the majority of college hoops (including March Madness) between them.
But if you are serious about cutting the cord, you might want to invest in less-expensive, dedicated solution called a dongle. Smart TVs are great, but technology updates so quickly that it doesn't take long before the "smart" functionality becomes a bit antiquated and you probably don't want to switch out your TV every few years.  Dongles include:
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