Customer service is fairly average, with a rating of 60 out of 100 from the ACSI and 59 out of 100 from Consumer Reports. This can be attributed to the fact that you’ll likely have to call to get any information and access to more plan options. Those plans might include a Frontier Prime plan, that has 60% of the most popular channels. It only skips out on HBO, Nick at Nite, and other premium networks.
The reason was simple. And it was contrary to much of the expert advice that I read on some very well-respected review sites. I’m still pleased that I didn’t listen to the criticisms and focused on my own needs. At the time, I wanted the fastest device for streaming PlayStation Vue. In early 2016, nobody was talking about that, and it really pissed me off. I should actually be thanking those people. I might not be sitting here now talking to you if it wasn’t for them.
Overall, Amazon is still playing catch-up when it comes to Netflix and other streaming services just because they don’t have as much content. However, at technically $8.25 / month it is a bit cheaper than your typical $8.99 or $9.99 package, and you get free, 2-day shipping as a perk. If you shop online a lot, that could end up swinging your choice.
What do you do when your cable box is more useful for telling the time than delivering movies and TV? A decade-plus after Netflix added streaming video the internet is ready to take over for cable and satellite, offering more options and lower rates. Now that you're ready to pull the plug, there's a lot to consider, like who has what, what works where and how much everything costs.
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